Scenic Hotel Group - COVID-19 Cleaning Protocols

Prepared by Scenic Hotel Group

Current as At: 13 Aug 2020
Subject to change as the situation evolves

All Scenic Hotel Group properties will be applying Level 3 Hygiene Protocols whether their region is under Alert Level 2 or Level 3. Hotels in regions under Alert Level 3 will remain open to essential services but guest facilities like restaurants & bars, gyms, pools/spas and saunas closed.

Level 3 Hygiene Protocols

Check-in process:

• All screens and touch points to be sanitised regularly after each guest checked in 
• Hand sanitiser will be at the reception desk for guests to use
• There will be minimal touch/contact between staff and guests
• Staff wearing masks if minimum physical distance cannot be achieved

Check-out process:

• Guests are to leave their room key on the reception counter or in a drop box if available
• Guests are encouraged to have their receipt/invoice emailed to them. However, a printed copy can be provided if preferred
• If a guest needs to sign a receipt or invoice, pens will be sanitised after each use

Elevator Etiquette

• One staff member or gues/bubble in the elevator at any one time
• Hand rails and buttons to be sanitised regularly

Room:

• Ecolab product is used for the cleaning of all spaces including guest rooms* 
• Touchpoints within guest rooms to be fully sanitised after each guest departs, including but not limited to:
  • Room: light switches, power points, door handles, mini-bar frontages, safe buttons, remote control, air conditioning controls, lamps & curtain pulls
  • Bathroom: Walls and floor, around basin taps and shower rose, shower door handle (if applicable), hair dryer handle
• Shower curtains and bath mats (where applicable) to be replaced between guests.
• Top two layers of tissues, and first 10 sheets of toilet paper to be removed and disposed of between each guest.
• Toilet brushes will be sanitised between each guest
• No repeat use collateral will be in the room (e.g. do not disturb signs, room service menu etc)
• Mini bars (where applicable) will only have glass bottles in it only. All food will be available from the kitchen or reception only
• Guests will receive a welcome email that will include a compendium of hotel services and restaurant menus
• Guests staying more than one night will be asked if they would like their room serviced daily

Leisure Facilities:

• If open gyms will be sanitised every two hours
• Sanitiser will be available for guests in these leisure spaces
• Swimming pools, spa pools and saunas will remain closed whilst pandemic restrictions are in place

Staff Hygiene:

• Staff will be washing their hands every two hours at a minimum
• No staff uniforms are to be worn off site
• No staff will use any guest facility

Food & Beverage:

• Only an a la carte menu will be available. No buffets will be available whilst any pandemic restrictions are in place
• We are following the principle of three S's - Single server, Seated and Spaced out, for all our dining areas
• Contact tracing in restaurants to help track patrons not staying at the hotel
• No cutlery will be pre-set at the table
  

Personal Protective Equipment (PPE):

• Staff unable to maintain minimum physical distancing requirements will be wearing a mask
• There is a safe disposal method for all used PPE and wipes
• All staff are trained on new risks and hazards

General:

• Markings in the hotel will indicate where you can stand (e.g. at check-in or check-out, elevator waiting area)
• We will be following the New Zealand governments 1 metre standard distancing rules
  
• Hotels will continue to sanitise public spaces on a regular basis, including reception areas, bathrooms, elevators and stairwells
  
• Our staff are here to ensure your safety
• If at any stage you have any questions or queries, please do not hesitate to reach out to a hotel staff member

*Ecolab products provide a level of antimicrobial active chemistry in-line with World Health Organisation recommendations for control of the virus that causes COVID-19 (e.g. 1000ppm available chlorine, greater than 60% alcohol). They provide a level of antimicrobial active chemistry that has been demonstrated to be effective in control of similar or more challenging to kill viruses. (e.g. Poliovirus, other Corona viruses, Rhinovirus, Reovirus). On this basis Ecolab has advised that these product recommendations are appropriate for control of the virus that causes COVID-19.

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