Best Rate Guarantee

If you find a lower rate anywhere online*, we’ll match it and take a further 15% off each night (for a maximum of 3 nights) of your stay when booking on a ‘Room Only’ basis.

When you book directly with Scenic Hotel Group , we guarantee that you will get the best rate for any  Heartland Hotel or Scenic Hotel, Suite or Resort  in New Zealand. If you find an equivalent offer prior to, or within one working day of booking your room on another website or lower rate at the same hotel, we promise to match the lower rate AND give you a further 15% off. *This offer excludes rates that have been discounted by the Travel Agent or Online Travel Agent for signing up to loyalty programmes, and other voucher/coupon, discount codes or any other special offers issued by the Travel Agent or Online Travel Agent.

Best Rate Guarantee Claim Form

To submit a claim:

1. Read the Best Rate Guarantee Terms and Conditions
2. You should hold a confirmed reservation made through our website on our lowest publicly available rate (evidence of cheaper rate: screenshot or link to prove rate available, copy of advertisement or material), 
3. Notify Scenic Hotel Group within one working day of making your booking, by completing our Best Rate Guarantee Claim Form, 
4. Upon verification of your claim, Scenic Hotel Group will match the lower rate found, plus give you a further 15% off on the lower rate for each night of your stay (maximum of 3 nights) when booking on a ‘Room Only’ basis.