Book & Stay With Confidence 

Travel during these uncertain times can be daunting. That's why we want to reassure you that Scenic Hotel Group is here with you every step of your journey. Here's how we are helping Kiwi's travel:

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Book Now Pay Later

When you book direct with the hotel rest assured that no charges will be made until you check-in.

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Flexible Cancellation Policies

Flexible cancellation and booking modification policies are in place across our group.

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NZ Team

Our New Zealand based Reservations team can assist you with any enquiries about your booking or stay.

Flexible Rate Plans & Policies

Our Best Flexible Room Only and Bed & Breakfast rates all have a flexible modification and cancellation policy which means if your plans change for any reason and you notify us by 2pm 24 hours** before you're due to check-in, there will be no charge or penalty. **24 hour cancellation policy applies to all New Zealand hotels except Te Waonui Forest Retreat, which has a 48 hour cancellation policy.

Non-refundable Rate plans

If your booking  was made on a Special Event rate plans (e.g. for high demand dates like concerts or sporting events), the cancellation policy will be applied to all bookings cancelled or modified unless the reason is due to the COVID-19 related matters listed below.

Cancellations & Modifications Due to COVID-19

When you book direct with us you can rest assured that if you can't travel due to a COVID-19 related matter* we will work with you to move your booking to your preferred alternative date; or cancel your booking with no penalties - including when your booking has entered the non-refundable cancellation period, or if you booked a non-refundable rate plan.

Note: Your booking will not be automatically cancelled in our systems so please ensure you contact our Reservations Team on 0800 69 69 63 to cancel or modify your booking. Failure to do so may result in payment being taken on your scheduled arrival date.

* COVID-19 related matters are classified as:

  1. You become sick with COVID-19; or
  2. You've been identified as a close contact of someone with COVID-19; and/or
  3. You've been instructed by the Ministry of Health to self-isolate (a medical certificate or relevant evidence around your inability to travel may be required as evidence).

IMPORTANT: Bookings made via third parties


If you have made your hotel reservation through a third party (e.g. Online Travel Agents like Booking.com or Expedia, retail travel agents, or corporate booking services) you will need to submit any modifications or cancellations via the travel agent site or travel agent. Check your booking confirmation documentation for details on how to modify or cancel your booking. Scenic Hotel Group does not offer credit or able to offer refunds if the booking is non-refundable rate and made through a third-party.

 

Covid-19 Protection Framework

Safety and wellbeing are at the forefront of Scenic Hotel Group and the services we provide and as such we are adhering to the New Zealand Government COVID-19 Protection Framework.

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Enhanced Cleaning Protocols

We've implemented higher cleaning standards across our group. Read more on this below.

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Traffic Light Protocols

We've put processes in place no matter which traffic light level applies to our hotels and venues.

 

Social Distancing

Social distancing measures are in place to ensure minimal contact. Masks continue to be required.

We are adhering to the New Zealand government guidelines for this framework. Should these change, our policy and regulations may be altered to fit inline with new amendments.

 
 
 

Our Collection

Need help with reservations?

Enquiries 0800 NZ OWNED (69 69 63)

International +64 3 357 1919

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