Book & Stay With Confidence
Travel during these uncertain times can be daunting. That's why we want to reassure you that Scenic Hotel Group is here with you every step of your journey. Here's how we are helping Kiwi's travel:
Book Now Pay Later
When you book direct with the hotel rest assured that no charges will be made until you check-in.
Flexible Cancellation Policies
Flexible cancellation and booking modification policies are in place across our group.
NZ Team
Our New Zealand based Reservations team can assist you with any enquiries about your booking or stay.
Flexible Rate Plans & Policies
Our Best Flexible Room Only and Bed & Breakfast rates all have a flexible modification and cancellation policy which means if your plans change for any reason and you notify us by 2pm 24 hours** before you're due to check-in, there will be no charge or penalty. **24 hour cancellation policy applies to all New Zealand hotels except Te Waonui Forest Retreat, which has a 48 hour cancellation policy.
Non-refundable Rate plans
If your booking was made on a Special Event rate plans (e.g. for high demand dates like concerts or sporting events), the cancellation policy will be applied to all bookings cancelled or modified unless the reason is due to the COVID-19 related matters listed below.
Cancellations & Modifications Due to COVID-19
When you book direct with us you can rest assured that if you can't travel due to a COVID-19 related matter* we will work with you to move your booking to your preferred alternative date; or cancel your booking with no penalties - including when your booking has entered the non-refundable cancellation period, or if you booked a non-refundable rate plan.
Note: Your booking will not be automatically cancelled in our systems so please ensure you contact our Reservations Team on 0800 69 69 63 to cancel or modify your booking. Failure to do so may result in payment being taken on your scheduled arrival date.
* COVID-19 related matters are classified as:
- You become sick with COVID-19; or
- You've been identified as a close contact of someone with COVID-19; and/or
- You've been instructed by the Ministry of Health to self-isolate (a medical certificate or relevant evidence around your inability to travel may be required as evidence).
Covid-19 Protection Framework
Safety and wellbeing are at the forefront of Scenic Hotel Group and the services we provide and as such we are adhering to the New Zealand Government COVID-19 Protection Framework.
Enhanced Cleaning Protocols
We've implemented higher cleaning standards across our group. Read more on this below.
Traffic Light Protocols
We've put processes in place no matter which traffic light level applies to our hotels and venues.
Vaccination Certificates
Vaccination Certificates will be required by all guests 12 and over at our hotels and venues*.
*For full details please refer to our Covid-19 Protection Framework page.
We are adhering to the New Zealand government guidelines for this framework. Should these change, our policy and regulations may be altered to fit inline with new amendments.