Frequently Asked Questions


Contact and FAQ’s

If you have any queries regarding a product or an existing order please email us at


Do you ship internationally?

If you would like one of our products shipped internationally please contact us at


When will I receive my order?

We aim to ship all online orders within 1 working day however larger items such as bed sets may take slightly longer to arrange as these are shipped directly from our supplier to save on freight costs for our customers.


How much will delivery cost?

Our delivery charges are based on the size of each individual product. We aim to adjust our shipping prices to reflect any changes in the cost to us.


How do I return an item I purchased online?

If you receive a product that is unsatisfactory please contact us at to arrange the return of the product and a refund if applicable.


How do I cancel an order?

Please contact us asap at so we can cancel your order before it is processed.


Our Collection

Need help with reservations?

Enquiries 0800 NZ OWNED (69 69 63)

International +64 3 357 1919

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