Guest Compendium for Airedale Boutique Suites

Emergency Numbers

In case of emergency, contact reception for immediate assistance.

The New Zealand emergency number is 111.

From your room, dial “1” followed by 111 to ensure you have an outside line.

Hotel Details

A: 380 Queen Street, Auckland 1010

P: +64 9 374 1741

E: auckland@airedale.co.nz

@: AiredaleBoutiqueSuites

Telephone

Outside line: Dial '1'

Reception & Duty Manager: Dial '0'

Housekeeping: Dial 7005

Trocadero Restaurant & Bar: Dial '0'

Room to Room (Levels 1-8): Dial '8' followed by the room number

Room to Room (Level 9): Dial '890' followed by the room number

Telephone Charges

Calls from your room are subject to rates and a hotel connection charge. The only numbers that are free to call begin with 0800, 0508, 083210, 0125, 0124 and 083033.

Please check with reception before proceeding if you are unsure.

Baggage Storage

You are welcome to leave your bags with us prior to check-in or while you wait for transfers after check-out. Please contact reception to make appropriate arrangements.

Check-out

Check-out time is 10.00am. Should you wish to keep your room after this time please contact reception for availability. Late check-out may incur an additional charge.

Dry Cleaning

Dry cleaning is available Monday – Friday. Bags are available in your wardrobe. For same-day service, please complete the details and advise reception for collection from your room before 8.45am. Same-day items will be returned around 5.00pm. Items sent after 8.45am will be returned the following day around 5.00pm.

Electric Current

Electricity is supplied at 240V AC, 50Hz. Electrical plug adaptors can be purchased from reception.

Housekeeping

At Airedale Boutique Suites we pride ourselves on environmental responsibility without compromising the highest levels of service and commitment to our guests.
Towels – If you require your towels to be replaced please place them on the bathroom floor.
Bed Linen – Standard policy is fresh linen every third night.
Complimentary toiletries and hot beverage items will be checked and replaced daily as needed.

Housekeeping can provide you with additional supplies to make your stay as comfortable as possible or if you do not wish your linen to be changed in accordance with the above policy, please contact housekeeping on extension ‘7005’ between 9.00am – 3.00pm for assistance. Outside these hours, contact reception by dialing ‘0’ on your in-room phone.

In the event the region is in Alert Level 3 or higher, housekeeping will follow Covid protocols and leave all replacement room items outside your guest room.

Lost & Found

Please contact reception for assistance. Found items are stored by the hotel for three months. After this time goods are donated to local community groups.

Newspapers

The New Zealand Herald is available complimentary from reception daily while stocks last.

Parking

We offer valet parking for our guests from 7.00am – 11.00pm. Restrictions apply during road closures and holidays. For further information and charges, please contact reception.

Payment Options

We accept AliPay, WeChat Pay, all major credit cards, or cash payment in NZ$. All room charges must be cleared on check-out.

Pets

Pets are not permitted in the hotel, guest rooms, car park, or left in cars overnight. Exceptions are made for registered Guide Dogs.

Post Office

Postage stamps for mail items within New Zealand or overseas can be purchased from reception. You are welcome to leave your letters at reception and they will go out with our daily mail. A courier service is available Monday – Friday.

Restaurant

A touch of spice, a hint of jive and a splash of sass. Trocadero Restaurant & Bar serves fresh local cuisine paired with genuine, personal service.

Breakfast: 6:30am-10am
Dinner: 5pm-9pm
Room service available 24 hours.

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Safe Deposit Facilities

Your room is equipped with a personal safe. Please follow the instructions found on the box for use. Alternatively, complimentary safe deposit facilities are available at reception. We recommend using either one of these services for cash and valuables during your stay.

Wake-up calls

Please contact reception to book your wake-up call.