Guest Compendium for Scenic Hotel Marlborough

Emergency Numbers

In case of emergency, contact reception for immediate assistance.

The New Zealand emergency number is 111.

From your room, dial ‘1’ followed by 111 to ensure you have an outside line.

Police (non-urgent)
+64 3 578 5279
From your in-room phone dial ‘1’, 578 5279

St John Ambulance
0800 426 285
From your in-room phone dial ‘1’ 0800 426 285

Wairau Hospital
+64 3 520 9999
From your in-room phone dial ‘1’ 520 9999

National Poison Centre
0800 764 766
From your in-room phone dial ‘1’, 0800 764 766 (Free call)

For urgent medical attention, please contact reception by dialing ‘0’ from your room.

Hotel Details

A: 65 Alfred St, Blenheim 7201

P: +64 3 520 6187

E: marlborough@scenichotels.co.nz

@: ScenicHotelMarlborough

Telephone

Reception: Dial '0'

Housekeeping: Dial '0'

Outside line: Dial '1'

Room to room: Dial '8' followed by the room number

Telecom operator: Dial '1', 018

Telecom international: Dial '1', 0172

Directory service: Dial '1', 018

Telephone Charges

All local calls from your room are charged at local rates plus hotel connection charges. The only numbers that are free to call begin with 0800, 0508, 083210, 0125, 0124 and 083033.

All international phone calls will be charged at international rates plus a hotel connection fee.

Please check with reception before proceeding if you are unsure.

Air Conditioning

It is recommended that the machine is set to “Auto”. In this mode there is a maximum temperature (24°C) and a minimum temperature (18°C) and the air conditioner will keep the room between these temperatures.

During cooler months, please be aware that upon starting up, the machine must come up to temperature before generating warm air; this could take up to 5 minutes.

Baggage Storage

Guests are welcome to leave baggage at reception prior to check-in or while you wait for transfers after check-out. Please discuss your requirements with our friendly reception staff.

Check-out

Check-out time is 10.00am. Should you wish to keep your room after this time please contact reception for availability. Late check-out may incur an additional charge.

Child Minding and Child Accessories

A child minder can be arranged for you with 48 hours prior notice; subject to availability. High chairs and portable cots are available for guest use. Please contact reception to discuss your requirements.

Dry Cleaning

Same day service available on weekdays. Items sent after 8.30am will be returned the following day. Not available on public holidays. Please note that bags are available at reception. Please complete the details and deliver to reception before 8.30am or call reception for collection from your room. Items sent after 8.30am will be returned the following day.

Electricity

Electrical plug adaptors are available for loan from reception. A refundable deposit of $25.00 is required, added to your room account, or by cash payment. The adaptor must be returned to reception on check-out to receive the refund.

Electricity is supplied at 240V AC, 50Hz.

Housekeeping

At Scenic Hotel Marlborough we pride ourselves on environmental responsibility without compromising the highest levels of service and commitment to our guests.
Towels – If you require your towels to be replaced please place them on the bathroom floor.
Bed Linen – Standard policy is fresh linen every third night.
Complimentary Toiletries and Beverage items will be checked and replaced daily as needed.

Our housekeeping department is more than happy to provide you with additional supplies to make your stay comfortable. Please contact reception for assistance. If you do not wish to have your room serviced during your stay or your linen to be changed in accordance with the above policy, please contact the team at reception to arrange that for you.

Laundry

There is a guest laundry situated on the top floor of the hotel. Machines are coin operated, please contact reception for costs.

Lost and Found

Please contact reception for assistance. Found items are stored by the hotel for three months. After this time goods are donated to local community groups.

Parking

Guests staying with us are welcome to park their cars at the rear of the hotel.

Payment Options

Scenic Hotel Marlborough accepts all major credit cards or cash payment in NZ$. All room charges must be cleared on check-out.

All accounts settled by credit card will incur a 1.5% credit card surcharge.

Pets

Pets are not permitted in the hotel, guest rooms, car park or left in cars overnight. Exceptions are made for registered Guide Dogs.

Post Office

Postage stamps for mail items within New Zealand or overseas can be purchased from reception. Letters to be mailed may be left at reception. A courier service is available Monday – Friday.

Reception

Reception is open from 6am – 10pm. Our friendly, helpful staff wish to make your stay as comfortable and memorable as possible. A luggage porter, transport arrangements, and suggestions for sightseeing and activities are just the beginning of the services we can provide. Please dial ‘0’ for reception with any questions or to discuss your requirements.

Restaurant & Bar

Breakfast is available in the Savvy Restaurant & Bar daily: 6.30am - 9.30am

Dinner is available in the Savvy Restaurant & Bar daily 6.00pm – 9.00pm

Savvy Restaurant & Baris located off the main hotel lobby, and the bar is located in the main hotel lobby, offering a full range of wines, beers, spirits, and soft drinks.

Room Service

Breakfast and dinner can be delivered to your room if you wish, and are available during dining times stated above. There is no fee for room service.

Safe Deposit Facilities

For your convenience, in-room safes are provided in all hotel rooms. We recommend using this to store cash and valuables during your stay with us. Safe deposit facilities are also available at reception. There is no charge for this service.

Spa Pool and Sauna*

Available from 7am - 10pm daily. No charges apply, however please book use of this facility by contacting the team at reception.

Swimming Pool*

Open daily (October – April) 7.00am – 10:30pm.

Tesla Chargers

Tesla charging stations are available in our car park. Free use for hotel guests and $16.00 for non guests.

Television

Your in-room television has a great variety of channels for your viewing pleasure. Please turn on the set for options.

Wake-up calls

Please contact reception to book your wake-up call.

*Shared amenities (pool, spa, sauna) will be unavailable to guests if pandemic restrictions are in force.