Baggage Storage
Guests are welcome to leave baggage at reception prior to check-in or while you wait for transfers after check-out. Please discuss your requirements with our friendly reception staff.
Check-out
Check-out time is 10.00am. Should you wish to keep your room after this time please contact reception for availability. Late check-out may incur an additional charge.
Children
High chairs and portable cots are available for guest use. Please contact reception to discuss your requirements.
Dry Cleaning
Due to our remote location dry cleaning services are unavailable. However you are welcome to use the guest laundry on the ground floor of the main block.
Electricity
Electrical plug adaptors are available for loan from reception. A refundable deposit of $20 is required, added to your room account, or by cash payment. The adaptor must be returned to reception on check-out to receive the refund.
Electricity is supplied at 240V AC, 50Hz.
Environmental
Scenic Hotel Group is committed to being a leader in responsible and sustainable tourism.
With the conscious cooperation of our guests, staff, business partners, and the wider community, we believe we can achieve a cleaner, greener New Zealand for future generations.
Housekeeping
Our housekeeping department is more than happy to provide you with additional supplies to make your stay comfortable. Please contact reception for assistance.
Laundry
A guest laundry is located on the ground floor of the main block. At $3.00 per load, the machines are operated by $1 and $2 coins. Organic laundry powder can be purchased from reception for $2.
An iron and ironing board are also available.
Lost and Found
Please contact reception for assistance. Found items are stored by the hotel for three months. After this time goods are donated to local community groups.
Parking
Heartland Hotel Fox Glacier has ample on-site parking for guests. For your safety and security we recommend locking your vehicle overnight and do not leave any valuables in your car.
Payment Options
Heartland Hotel Fox Glacier accepts Alipay, WeChat Pay, all major credit cards, or cash payment in NZ$. All room charges must be cleared on check-out.
A 1.5% surcharge on all credit card payments applies.
Pets
Pets are not permitted in the hotel, guest rooms, car park or left in cars overnight. Exceptions are made for registered Guide Dogs.
Post Office
Postcards can be purchased from reception. Letters to be mailed may also be left at reception. A courier service is available Monday – Friday.
Reception
Our friendly, helpful staff wish to make your stay as comfortable and memorable as possible. Luggage porter, transport arrangements, forward bookings and suggestions for sightseeing and activities are just the beginning of the services we can provide. Please contact reception with any questions or to discuss your requirements.
Dining
The White Pub Cafe & Bar offers excellent New Zealand and West Coast wine, beer & cuisine. The bar is open for drinks and bar snacks from 4pm till close.
View Menus
Room Service
Please dial ‘630’ for room service and to request the daily menu.
Safe Deposit Facilities
For your convenience complimentary safety deposit facilities are available at reception. We recommend using this service for cash and valuables during your stay with us. The hotel does not take responsibility for valuables left in your room. There is no charge for the safe deposit service.
Television
Your in-room television has a variety of channels for your viewing pleasure. Please turn on the set for options or contact reception if you need any assistance.
Wake-up calls
Please contact reception to arrange your wake-up call.