Guest Compendium for Heartland Hotel Fox Glacier

Emergency Numbers

In case of emergency, contact reception for immediate assistance.

The New Zealand emergency number is 111.

From your room, dial ‘1’ followed by 111 to ensure you have an outside line.

Police (non-urgent)
Dial ‘0’

Doctor
Dial ‘0’

National Poison Centre
0800 764 766
From your in-room phone dial ‘1’, 0800 764 766 (Free call)

For urgent medical attention, please contact reception by dialing ‘0’ from your room.

Hotel Details

A: 11 Cook Flat Road, Fox Glacier 7886

P: +64 3 751 0839

E: fox@heartlandhotels.co.nz

@: HeartlandHotelFoxGlacier

Telephone

Reception: Dial '0'

Outside line: Dial '1'

Room to room: Dial extension followed by room number

Rooms 23-42: Dial '8' then #

Rooms 100-131: Dial '9' then #

Telecom operator: Dial '1', 018

Telecom international: Dial '1', 0172

Directory service: Dial '1', 018

Telephone Charges

All local calls from your room are charged at local rates plus hotel connection charges. The only numbers that are free to call begin with 0800, 0508, 083210, 0125, 0124 and 083033. Please check with reception before proceeding if you are unsure.

All international phone calls will be charged at international rates plus a hotel connection fee.

Baggage Storage

Guests are welcome to leave baggage at reception prior to check-in or while you wait for transfers after check-out. Please discuss your requirements with our friendly reception staff.

Check-out

Check-out time is 10.00am. Should you wish to keep your room after this time please contact reception for availability. Late check-out may incur an additional charge.

Child Accessories

High chairs and portable cots are available for guest use. Please contact reception to discuss your requirements.

Dry Cleaning

Due to our remote location dry cleaning services are unavailable. However you are welcome to use the guest laundry on the ground floor of the main block.

Electricity

Electrical plug adaptors are available for loan from reception. A refundable deposit of $20 is required, added to your room account, or by cash payment. The adaptor must be returned to reception on check-out to receive the refund.

Electricity is supplied at 240V AC, 50Hz.

Environmental

Scenic Hotel Group is committed to being a leader in responsible and sustainable tourism.

With the conscious cooperation of our guests, staff, business partners, and the wider community, we believe we can achieve a cleaner, greener New Zealand for future generations.

Housekeeping

Our housekeeping department is more than happy to provide you with additional supplies to make your stay comfortable. Please contact reception for assistance.

Laundry

A guest laundry is located on the ground floor of the main block. At $3.00 per load, the machines are operated by $1 and $2 coins. Organic laundry powder can be purchased from reception for $2.

An iron and ironing board are also available.

Lost and Found

Please contact reception for assistance. Found items are stored by the hotel for three months. After this time goods are donated to local community groups.

Parking

Heartland Hotel Fox Glacier has ample on-site parking for guests. For your safety and security we recommend locking your vehicle overnight and do not leave any valuables in your car.

Payment Options

Heartland Hotel Fox Glacier accepts Alipay, WeChat Pay, all major credit cards, or cash payment in NZ$. All room charges must be cleared on check-out.

A 1.5% surcharge on all credit card payments applies.

Pets

Pets are not permitted in the hotel, guest rooms, car park or left in cars overnight. Exceptions are made for registered Guide Dogs.

Post Office

Postcards can be purchased from reception. Letters to be mailed may also be left at reception. A courier service is available Monday – Friday.

Reception

Our friendly, helpful staff wish to make your stay as comfortable and memorable as possible. Luggage porter, transport arrangements, forward bookings and suggestions for sightseeing and activities are just the beginning of the services we can provide. Please contact reception with any questions or to discuss your requirements.

Dining

Breakfast - please notify us of your preferred breakfast time.

The White Pub Cafe & Bar offers excellent New Zealand and West Coast wine, beer & cuisine from 5.00pm to 8.30pm. The bar is open for drinks and bar snacks from 5.00pm till close.

Room Service

Please dial ‘630’ for room service and to request the daily menu.

Safe Deposit Facilities

For your convenience complimentary safety deposit facilities are available at reception. We recommend using this service for cash and valuables during your stay with us. The hotel does not take responsibility for valuables left in your room. There is no charge for the safe deposit service.

Television

Your in-room television has a variety of channels for your viewing pleasure. Please turn on the set for options or contact reception if you need any assistance.

Wake-up calls

Please contact reception to arrange your wake-up call.