Guest Compendium for Scenic Hotel Franz Josef Glacier

Emergency Numbers

The New Zealand emergency number is 111.

From your room, dial ‘1’ followed by 111 to ensure you have an outside line.

For any other immediate assistance, dial ‘0’ for reception.

National Poison Centre
0800 764 766
From your in-room phone dial ‘1’, 0800 764 766 (Free call)

Hotel Details

A: 36 Main Road, Franz Josef Glacier 7886

P: +64 3 752 0729

E: franzjosef@scenichotels.co.nz

@: ScenicHotelFranzJosefGlacier

Telephone

Reception: Dial '0'

Room to room:
For a 3 digit room number, dial ‘8’ first.
For a 2 digit room number, dial ‘88’ first.
For a 1 digit room number, dial ‘888’ first. ( ie: for room 4, dial 8884).

Telecom operator: Dial '1', 018

Telecom international: Dial '1', 0172

Directory service: Dial '1', 018

Telephone Charges

All local calls from your room are charged at local rates plus hotel connection fee. This fee also applied to prepay cards. All international phone calls will be charged at international rates plus a hotel connection fee.

Please check with reception before proceeding if you are unsure.

Amaia Luxury Spa

The Amaia Luxury Spa is situated next door at Te Waonui Forest Retreat. We warmly invite you to experience their blissful beauty treatments and relaxing massage therapies that will melt away tension and stress as your senses get taken on a relaxing journey.

Please ask at reception for a full list of treatments. Dial ‘0’ for reception to make a booking.

Baggage Storage

Guests are welcome to leave baggage at reception prior to check-in or while you wait for transfers after check-out. Please discuss your requirements with our friendly reception staff.

Check-out

Check-out time is 10.00am. Should you wish to keep your room after this time please contact reception for availability. Late check-out may incur an additional charge.

Child Minding and Child Accessories

A child minder can be arranged for you with 48 hours prior notice; subject to availability. High chairs and portable cots are available for guest use. Please contact reception to discuss your requirements.

Dry Cleaning

A dry cleaning service is not available, however we do offer a laundry and pressing service. Please contact reception for more information.

Electricity

Electrical plug adaptors are available for loan from reception. A refundable deposit of $25 is required, added to your room account, or by cash payment. The adaptor must be returned to reception on check-out to receive the refund.

Guests plugging in their own adaptors do so at their own risk. Damage to the socket may incur a charge.

Electricity is supplied at 240V AC, 50Hz.

Environmental

Scenic Hotel Group is committed to being a leader in responsible and sustainable tourism.

With the conscious cooperation of our guests, staff, business partners, and the wider community, we believe we can achieve a cleaner, greener New Zealand for future generations.

Housekeeping

Our housekeeping department is more than happy to provide you with additional supplies to make your stay comfortable. Please contact reception for assistance.

Laundry

There are three guest laundry’s available on site; located opposite rooms 106, 514, and in the middle of Tui Block. Each wash or dry cycle costs NZ$4 and includes detergent. Please follow the operating instructions inside the laundry. Machines are available between 9.00am – 9.00pm.

Lost and Found

Found items are stored by the hotel for three months. After this time goods are donated to local community groups.

Luggage Assistance

Please dial ‘0’ for reception.

Smoking

Our hotel is a smoke-free environment and smoking is not permitted in guest rooms or on hotel grounds (except in designated smoking areas). Charges will apply if smoking in guest rooms and/or balconies.

Parking

Guests staying with us are welcome to park their cars on the premises. Please note that parking spaces are limited and cannot be guaranteed.

Payment Options

Scenic Hotel Franz Josef Glacier accepts all major credit cards or cash payment in NZ$. All room charges must be cleared on check-out.

All accounts settled by credit card will incur a 1.5% credit card surcharge.

Pets

Pets are not permitted in the hotel, guest rooms, car park, or left in cars overnight. Exceptions are made for registered Guide Dogs.

Post Office

Postage stamps for mail items within New Zealand or overseas can be purchased from reception. Letters to be mailed may be left at reception. A courier service is available Monday – Friday.

Reception

Our friendly, helpful staff wish to make your stay as comfortable and memorable as possible. Luggage porter, transport arrangements, forward bookings, and suggestions for sightseeing and activities are just the beginning of the services we can provide. Please contact reception with any questions or to discuss your requirements.

Restaurant & Bar

Te Waonui Forest Retreat
Enjoy the some of the region’s best dining facilities at the acclaimed luxury Te Waonui Forest Retreat right next door to Scenic Hotel Franz Josef Glacier.  Dine amongst the trees in the Canopy Restaurant (open for breakfast from 7am until 10am) or enjoy a more casual affair in the Frond Lounge and Bar with cosy seating by the fire and alfresco dining options in the sheltered outdoor restaurant area. Open for afternoon tea from 3pm, dinner menu from 6pm until late.

Room Service

Please dial ‘0’ to order room service. Refer to the in-room food and beverage menu or call our friendly staff for details. No room service fee applies.

Safe Deposit Facilities

For your convenience complimentary safe deposit facilities are available in each room. We recommend using this service for cash and valuables during your stay with us.

Television

Please use the remote to turn on the TV to view a variety of channels. Dial ‘0’ for reception if you need any assistance.

Wake-up calls

Please contact reception to book your wake-up call.