Amaia Luxury Spa
The Amaia Luxury Spa is situated across the road from Scenic Hotel Franz Josef Glacier at Te Waonui Forest Retreat. We warmly invite you to experience their blissful beauty treatments and relaxing massage therapies that will melt away tension and stress as your senses get taken on a relaxing journey.
Please ask at reception for a full list of treatments. Dial ‘0’ for reception to make a booking.
Baggage Storage
Guests are welcome to leave baggage at reception prior to check-in or while you wait for transfers after check-out. Please discuss your requirements with our friendly reception staff.
Check-out
Check-out time is 10.00am. Should you wish to keep your room after this time please contact reception for availability. Late check-out may incur an additional charge.
Children
High chairs and portable cots are available for guest use. Please contact reception to discuss your requirements.
Dry Cleaning
A dry cleaning service is not available, however we do offer a laundry and pressing service. Please contact reception for more information.
Electricity
Electrical plug adaptors are available for loan from reception. A refundable deposit of $25 is required, added to your room account, or by cash payment. The adaptor must be returned to reception on check-out to receive the refund.
Guests plugging in their own adaptors do so at their own risk. Damage to the socket may incur a charge.
Electricity is supplied at 240V AC, 50Hz.
Environmental
Scenic Hotel Group is committed to being a leader in responsible and sustainable tourism.
With the conscious cooperation of our guests, staff, business partners, and the wider community, we believe we can achieve a cleaner, greener New Zealand for future generations.
Housekeeping
Our housekeeping department is more than happy to provide you with additional supplies to make your stay comfortable. Please contact reception for assistance.
Laundry
There are three guest laundry’s available on site; located opposite rooms 106, 514, and in the middle of Tui Block. Each wash or dry cycle costs NZ$8 and includes detergent. Please follow the operating instructions inside the laundry. Machines are available between 9.00am – 9.00pm.
Lost and Found
Found items are stored by the hotel for three months. After this time goods are donated to local community groups.
Luggage Assistance
Please dial ‘0’ for reception.
Parking
Guests staying with us are welcome to park their cars on the premises. Please note that parking spaces are limited and cannot be guaranteed.
Payment Options
Scenic Hotel Franz Josef Glacier accepts all major credit cards or cash payment in NZ$. All room charges must be cleared on check-out.
All accounts settled by credit card will incur a 1.5% credit card surcharge.
Pets
Pets are not permitted in the hotel, guest rooms, car park, or left in cars overnight. Exceptions are made for registered Guide Dogs.
Post Office
Postage stamps for mail items within New Zealand or overseas can be purchased from reception. Letters to be mailed may be left at reception. A courier service is available Monday – Friday.
Reception
Our friendly, helpful staff wish to make your stay as comfortable and memorable as possible. Luggage porter, transport arrangements, forward bookings, and suggestions for sightseeing and activities are just the beginning of the services we can provide. Please contact reception with any questions or to discuss your requirements.
Restaurant & Bar
Canavans Restaurant provides hearty West Coast food, with local fare, wine and beer featured on their menus. Canavans Restaurant is available by reservation only, and the open-plan design means it is the ideal location for groups and functions. Canavans is open for breakfast and dinner.
View Menus
Glasshouse Restaurant provides stunning glacier views and casual a la carte dining designed for families and leisure guests. Open for buffet or a la carte breakfast from 7am – 10am as well as a la carte dinner from 6pm until late, daily (summer only)
The Moa Bar is named after the twin Moa statues that are an iconic feature of the property. The Moa Bar is located in the heart of the hotel and provides the perfect place to unwind next to the roaring fire, or on the balcony enjoying stunning West Coast weather. Open from 4pm, the Moa Bar offers a wide selection of New Zealand beers and wins, along with spirits and non-alcoholic beverages.
Room Service
Please dial ‘0’ to order room service. Refer to the in-room food and beverage menu or call our friendly staff for details. No room service fee applies.
Safe Deposit Facilities
For your convenience complimentary safe deposit facilities are available in each room. We recommend using this service for cash and valuables during your stay with us.
Smoking
Our hotel is a smoke-free environment and smoking is not permitted in guest rooms or on hotel grounds (except in designated smoking areas). Charges will apply if smoking in guest rooms and/or balconies.
Television
Please use the remote to turn on the TV to view a variety of channels. Dial ‘0’ for reception if you need any assistance.
Wake-up calls
Please contact reception to book your wake-up call.