Guest Compendium for Scenic Hotel Franz Josef Glacier

Welcome to the Scenic Hotel Franz Josef Glacier, located on the rugged, majestic West Coast of New Zealand. As part of the largest New Zealand owned and operated hotel chain, we take great pride in providing our guests with excellent service mixed with warm Kiwi hospitality. Thank you for choosing to stay, we hope you will enjoy your stay with us.

Sunil Siraboina Hotel Manager
Scenic Hotel Franz Josef Glacier

Internet Access

All areas within our hotel have free WiFi internet access.

How to Connect to our WiFi

1. Connect to: Scenic Public Wireless

2. Enter the code: Kiwi

If you need any further assistance please contact reception.

Terms and Conditions
WiFi operates on a fair use policy. We reserve the right to slow the user down if use is excessive or impacting on other guests. Only applicable when using own device — smartphone, tablets, laptops, etc.

Useful Contact Information

Emergency Numbers

The New Zealand emergency number is 111.

From your room, dial ‘1’ followed by 111 to ensure you have an outside line.

For any other immediate assistance, dial ‘0’ for reception.

National Poison Centre
0800 764 766
From your in-room phone dial ‘1’, 0800 764 766 (Free call)

Hotel Details

A: 36 Main Road, Franz Josef Glacier 7886

P: +64 3 752 0729


@: ScenicHotelFranzJosefGlacier


Reception: Dial '0'

Room to room:
For a 3 digit room number, dial ‘8’ first.
For a 2 digit room number, dial ‘88’ first.
For a 1 digit room number, dial ‘888’ first. ( ie: for room 4, dial 8884). 

Telecom international: Dial '1', 0172

Directory service: Dial '1', 018

Telephone Charges

All local calls from your room are charged at local rates plus hotel connection fee. This fee also applied to prepay cards. All international phone calls will be charged at international rates plus a hotel connection fee.

Please check with reception before proceeding if you are unsure.


General Hotel Information

Amaia Luxury Spa

The Amaia Luxury Spa is located in Scenic Hotel Franz Josef. We warmly invite you to experience their blissful beauty treatments and relaxing massage therapies that will melt away tension and stress as your senses get taken on a relaxing journey.

Please ask at reception for a full list of treatments. Dial ‘0’ for reception to make a booking.

Baggage Storage

Guests are welcome to leave baggage at reception prior to check-in or while you wait for transfers after check-out. Please discuss your requirements with our friendly reception staff.


Check-out time is 10.00am. Should you wish to keep your room after this time please contact reception for availability. Late check-out may incur an additional charge.

Staying with Children

High chairs and portable cots are available for guest use. Please contact reception to discuss your requirements.

Dry Cleaning

A dry cleaning service is not available, however we do offer a laundry and pressing service. Please contact reception for more information.


Electrical plug adaptors are available for loan from reception. A refundable deposit of $25 is required, added to your room account, or by cash payment. The adaptor must be returned to reception on check-out to receive the refund.

Guests plugging in their own adaptors do so at their own risk. Damage to the socket may incur a charge.

Electricity is supplied at 240V AC, 50Hz.


Scenic Hotel Group is committed to being a leader in responsible and sustainable tourism.

With the conscious cooperation of our guests, staff, business partners, and the wider community, we believe we can achieve a cleaner, greener New Zealand for future generations.


Our housekeeping department is more than happy to provide you with additional supplies to make your stay comfortable. Please contact reception for assistance.


There are three guest laundry’s available on site; located opposite rooms 106, 514, and in the middle of Tui Block. Each wash or dry cycle costs NZ$4 and includes detergent. Please follow the operating instructions inside the laundry. Machines are available between 9.00am – 9.00pm.

Lost and Found

Found items are stored by the hotel for three months. After this time goods are donated to local community groups.

Luggage Assistance

Please dial ‘0’ for reception.


Our hotel is a smoke-free environment and smoking is not permitted in guest rooms or on hotel grounds (except in designated smoking areas). Charges will apply if smoking in guest rooms and/or balconies.


Guests staying with us are welcome to park their cars on the premises. Please note that parking spaces are limited and cannot be guaranteed.

Payment Options

Scenic Hotel Franz Josef Glacier accepts all major credit cards or cash payment in NZ$. All room charges must be cleared on check-out.

All accounts settled by credit card will incur a 1.5% credit card surcharge.


Pets are not permitted in the hotel, guest rooms, car park, or left in cars overnight. Exceptions are made for registered Guide Dogs.

Post Office

Postage stamps for mail items within New Zealand or overseas can be purchased from reception. Letters to be mailed may be left at reception. A courier service is available Monday – Friday.


Our friendly, helpful staff wish to make your stay as comfortable and memorable as possible. Luggage porter, transport arrangements, forward bookings, and suggestions for sightseeing and activities are just the beginning of the services we can provide. Please contact reception with any questions or to discuss your requirements.

Restaurant & Bar

Canavans Restaurant provides hearty West Coast food, with local fare, wine and beer featured on their menus. Canavans Restaurant is available by reservation only, and the open-plan design means it is the ideal location for groups and functions. Canavans is open for breakfast from 7.00am – 10.00am and dinner from 6.00pm until late.

View Menus

Room Service

Please dial ‘0’ to order room service. Refer to the in-room food and beverage menu or call our friendly staff for details. No room service fee applies.

Safe Deposit Facilities

For your convenience complimentary safe deposit facilities are available in each room. We recommend using this service for cash and valuables during your stay with us.


Please use the remote to turn on the TV to view a variety of channels. Dial ‘0’ for reception if you need any assistance.

Wake-up calls

Please contact reception to book your wake-up call.

Book Direct & Save

Unlock exclusive discounts when you Book Direct with Scenic Hotel Franz Josef Glacier. Book online here or contact our friendly NZ based reservations team.


Our Collection

Need help with reservations?

Enquiries 0800 NZ OWNED (69 69 63)

International +64 3 357 1919

© Scenic Hotel Group

Design by Labyrinth Solutions CMS by Contegro