Guest Compendium for Te Waonui Forest Retreat

Welcome to Te Waonui Forest Retreat, a slice of eco luxury in the heart of the South Island’s rugged West Coast. As part of the largest New Zealand owned and operated hotel group, we take great pride in providing our guests with exceptional service with some traditional kiwi flair. Thank you for choosing to stay with us here at Te Waonui, we will ensure that your time with us leaves feeling relaxed and rejuvenated.

Internet Access

All areas within our hotel have free WiFi internet access.

How to Connect to our WiFi

1. Connect to: Te Waonui Wireless

2. Enter the code: kiwi

If you need any further assistance please contact reception.

Terms and Conditions
WiFi operates on a fair use policy. We reserve the right to slow the user down if use is excessive or impacting on other guests. Only applicable when using own device — smartphone, tablets, laptops, etc. Excludes iMac kiosks.

Useful Contact Information

Emergency Numbers

In case of emergency, contact reception for immediate assistance.

The New Zealand emergency number is 111.

From your room, dial “1” followed by 111 to ensure you have an outside line.

Hotel Details

A: 3 Wallace Street, Franz Josef Glacier 7886

P: +64 3 752 0555


@: TeWaonuiForestRetreat


Outside line: Dial '1'

Reception & Duty Manager: Dial '0'

Housekeeping: Dial '0'

Frond Bar: Dial '7302'

Canopy Restaurant: Dial '92095'

Room to Room: Dial '9' followed by the room number

Telephone Charges

All local calls from your room are charged at local rates plus hotel connection charges. The only numbers that are free to call begin with 0800, 0508, 083210, 0125, 0124, 083033.

All international phone calls will be charged at international rates plus a hotel connection fee.

Please check with reception before proceeding if you are unsure.


General Hotel Information

Air Conditioning & Heating

All rooms have an air-conditioner that is designed to either heat or cool your room. Your room will be preset for arrival at 21°C. To change the temperature simply press temp button UP or DOWN. Aim the remote at the unit and listen for the beep to confirm changes.

The air-conditioner is sensitive to the doors and will turn off if the patio door is opened — once this door is closed it will automatically start up again after a few seconds. For further settings please dial ‘0’ for reception.

Banks & ATM

A 24 hour BNZ ATM is located 600 metres from the hotel outside the West Coast Wildlife Centre on Cowan Street.

There are no other banking facilities in Franz Josef Glacier, however there are several banks in Hokitika, about 1.5 hours drive from the hotel. 


For pick-up or storage, please dial ‘0’ for reception.

Check Out

To assist in accommodating incoming guests, check out time is 11:00am. If you wish to extend this time please dial ‘0’ for reception. A half-day or full day charge may be applicable.

Chemist & Pharmacy

For basic toiletry items, including sewing kits, please contact reception by dialing ‘0’. Basic non prescription medicines can be purchased at the Fern Grove Souvenir Shop or at the Four Square Supermarket in the village. The nearest pharmacy is in Hokitika, which is approximately 1.5 hours drive north of Franz Josef.


Should you need help or advice on making a booking for any activity Franz Josef has to offer or onward travel plans please contact our dedicated concierge team in reception or dial ‘0’ from your room.

Credit Card Facilities

Visa, MasterCard, American Express, Diners and JCB credit cards are accepted throughout the hotel. New Zealand EFTPOS cards are also accepted.

The hotel is unable to accept cheques or give cash out on credit card transactions.

Courier Facilities

For prompt and fast courier service overnight Monday – Friday, please dial ‘0’ for reception.

Courtesy Vehicle

For information and to discuss requirements for the use of hotel transport, please dial ‘0’ for reception.

Doctor & Dentist

EMERGENCY and NON-EMERGENCY, please dial ‘0’ for reception, who will advise you of the local and regional services available.

Dry Cleaning & Laundry

We are able to offer a dry cleaning service however due to our location this service requires five to seven days.

The hotel has a guest laundry situated on the ground floor. Please ask at reception for a disc and washing powder. Charges may apply. For more information please dial ‘0’ for reception.


The voltage is 240 volts AC 50 Hz. In the event of a power cut, a generator will run the hotel services.

Foreign Currency

Foreign exchange transactions can be processed at the Fern Grove Souvenir Shop in the village.


The hotel has hairdryers located on the shelf below the basin in the bathroom of all the rooms.


Ice machines are located on the ground and first floor of Kahikatea Block. You will find an ice bucket in your room or dial ‘0’ for reception.

Lost Property

If any of your belongings are missing from the room please dial ‘0’ for reception.


We would appreciate you advising the Duty Manager of any maintenance requirements in your room by dialing‘0’.


Daily newspapers are delivered to the hotel mid-morning.


Pets are unfortunately not allowed in the hotel rooms or public areas. Exceptions are made for registered Guide Dogs.


The hotel has a high standard with regards to environmental issues. We have designed our room waste bins to be user-friendly and we encourage you to dispose of items in their designated waste separator bins.

Restaurant & Bar

For all dining services please dial ‘0’ for reception.

The Frond Bar is open daily from 3:00pm – 11:00pm, serving a range of local and imported beers along with a superb collection of New Zealand wines and various spirits.

The Canopy Restaurant is open from 7:00am – 10:00am for breakfast (or as by previous arrangement). Dinner is from 6:00pm, with seatings every half hour – last seating is 7:30pm (bookings essential).

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Safe Facilities

Each hotel room has a safe in the armoire. The door should be open on arrival.

To set the safe hold the door closed, enter a four digit number significant to you and press the # button. The word CLOSED should appear across the door.

To open enter the same four digit number.

If you experience any difficulty with this please dial ‘0’ for the Duty Manager. Please leave the safe door open on departure.

Wake-up calls

Please contact reception by dialing ‘0’ to place your wake up call. You may also make use of your clock radio on the nightstand.

Book Direct & Save

Unlock exclusive discounts when you Book Direct with Te Waonui Forest Retreat. Book online here or contact our friendly NZ based reservations team.


Our Collection

Need help with reservations?

Enquiries 0800 NZ OWNED (69 69 63)

International +64 3 357 1919

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