Guest Compendium for Heartland Hotel Croydon

Welcome to the Heartland Hotel Croydon in Gore, the brown trout capital of New Zealand, and probably the world. As part of the largest New Zealand owned and operated hotel chain, we take great pride in providing our guests with excellent service mixed with warm Kiwi hospitality. Thank you for choosing to stay with us, we hope to see you again soon.

Paul Matheson General Manager
Heartland Hotel Croydon

Internet Access

All areas within our hotel have free WiFi internet access. An iMac kiosk for guest use is located in the foyer area next to reception. Please see reception for an access code.

How to Connect to our WiFi

1. Connect to: Heartland Public Wireless

2. Enter the code: kiwi

If you need any further assistance please contact reception.

Terms and Conditions
WiFi operates on a fair use policy. We reserve the right to slow the user down if use is excessive or impacting on other guests. Only applicable when using own device — smartphone, tablets, laptops, etc. Excludes iMac kiosks.

Useful Contact Information

Emergency Numbers

In case of emergency, contact reception for immediate assistance.

The New Zealand emergency number is 111.

From your room, dial ‘1’ followed by 111 to ensure you have an outside line.

Police (non-urgent)
Dial ‘1’, 203 9300

Gore Hospital
Dial ‘1’, 209 3030

National Poison Centre
0800 764 766
From your in-room phone dial ‘1’, 0800 764 766 (Free call)

For urgent medical attention, please contact reception by dialing ‘0’ from your room.

Hotel Details

A: 100 Waimea Street, Gore 9776

P: +64 3 208 9029


@: HeartlandHotelCroydon


Reception: Dial '0'

Outside line: Dial '1'

Room to room: Dial '7' followed by the room number

Telecom operator: Dial '1', 018

Telecom international: Dial '1', 0172

Directory service: Dial '1', 018

Telephone Charges

All local calls from your room are charged at local rates plus hotel connection charges. The only numbers that are free to call begin with 0800, 0508, 083210, 0125, 0124 and 083033. Please check with reception before proceeding if you are unsure.

All international phone calls will be charged at international rates plus a hotel connection fee.


General Hotel Information

Baggage Storage

Guests are welcome to leave baggage at reception prior to check-in or while you wait for transfers after check-out. Please discuss your requirements with our friendly reception staff.


Check-out time is 10.00am. Should you wish to keep your room after this time please contact reception for availability. Late check-out may incur an additional charge.

Child Minding and Child Accessories

A child minder can be arranged for you with 48 hours prior notice; subject to availability. High chairs and portable cots are available for guest use. Please contact reception to discuss your requirements.

Dry Cleaning

A dry cleaning service is available Monday – Friday except for public holidays. Please either deliver to reception or dial ‘0’ for collection from your room. A same day service is available Monday – Friday if items are collected before 8:30am.


Electrical plug adaptors are available for loan from reception. A refundable deposit of $25 is required, added to your room account, or by cash payment. The adaptor must be returned to reception on check-out to receive the refund.

Electricity is supplied at 240V AC, 50Hz.


Scenic Hotel Group is committed to being a leader in responsible and sustainable tourism.

With the conscious cooperation of our guests, staff, business partners, and the wider community, we believe we can achieve a cleaner, greener New Zealand for future generations.


Our housekeeping department is more than happy to provide you with additional supplies to make your stay comfortable. Please contact reception for assistance.


There are two laundries available for guests to use — one upstairs beside room 16, and the other beside room 40. Please see reception for full details. Machines are free for you to use and organic laundry powder can be purchased from reception at a cost of $2.

Lost and Found

Please contact reception for assistance. Found items are stored by the hotel for three months. After this time goods are donated to local community groups.


A complimentary morning newspaper is available for delivery to your room Monday – Saturday. Please order these from reception.


Guests staying with us are welcome to park their cars on the premises at their own risk.

Payment Options

Heartland Hotel Croydon accepts all major credit cards or cash payment in NZ$. All room charges must be cleared on check-out.

A 1.5% surcharge on all credit card payments applies.


Pets are not permitted in the hotel, guest rooms, car park or left in cars overnight. Exceptions are made for registered Guide Dogs.

Post Office

Postage stamps and postcards for mail items within New Zealand or overseas can be purchased from reception. Letters to be mailed may also be left at reception. A courier service is available Monday – Friday.


Our friendly, helpful staff wish to make your stay as comfortable and memorable as possible. Luggage porter, transport arrangements, forward bookings and suggestions for sightseeing and activities are just the beginning of the services we can provide. Please contact reception with any questions or to discuss your requirements.

Restaurant and Bar

The Blazing Copper Restaurant & Bar is perfect for a casual meal, a catch up with friends or to sit outside in the summer months and take in the park-like surroundings whilst enjoying some Southland cuisine.

Breakfast: 6:30am – 9am (weekdays)
7am – 10am (weekends)
Lunch: 12pm – 2pm
Dinner: 6pm – 9pm

We also offer a kids menu, making it the perfect place to enjoy a family experience.

Alternatively, The Lodge Public Bar is also within the hotel grounds and open from 3pm until late, Monday – Saturday.

View Menus

Room Service

Please refer to the room service section of the food and beverage menu in your room. A $5 room service delivery surcharge applies. For details please contact reception or dial ‘827’ from your room.

Safe Deposit Facilities

For your convenience complimentary safe deposit facilities are available at reception. We recommend using this service for cash and valuables during your stay with us. The hotel does not take responsibility for valuables left in your room. There is no charge for the safe deposit service.


Your in-room television has a great variety of channels for your viewing pleasure. Please turn on the set for options or contact reception if you need any assistance.

Wake-up calls

Please dial ‘0’ for reception to arrange your wake-up call.

Book Direct & Save

Unlock exclusive discounts when you Book Direct with Heartland Hotel Croydon. Book online here or contact our friendly NZ based reservations team.


Our Collection

Need help with reservations?

Enquiries 0800 NZ OWNED (69 69 63)

International +64 3 357 1919

© Scenic Hotel Group

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