Guest Compendium for Heartland Hotel Haast

Welcome to Heartland Hotel Haast, located on the West Coast of New Zealand and a UNESCO World Heritage area. As part of the largest New Zealand owned and operated hotel chain, we take great pride in providing our guests with excellent service mixed with warm Kiwi hospitality. Thank you for choosing to stay with us, we hope to see you again soon.


Tracey Dinan General Manager
Heartland Hotel Haast

Internet Access

All areas within our hotel have free WiFi internet access. 

How to Connect to our WiFi

1. Connect to: Heartland Public Wireless

2. Enter the code: kiwi

If you need any further assistance please contact reception.

Terms and Conditions
WiFi operates on a fair use policy. We reserve the right to slow the user down if use is excessive or impacting on other guests. Only applicable when using own device — smartphone, tablets, laptops, etc.

Useful Contact Information

Emergency Numbers

In case of emergency, contact reception for immediate assistance.

The New Zealand emergency number is 111.

From your room, dial ‘1’ followed by 111 to ensure you have an outside line.

Police (non-urgent)
Dial ‘105’, then ask for the Haast Police Station.

Dial ‘1’, 750 0800
A doctor visits every Tuesday, otherwise contact local nurse.

National Poison Centre
0800 764 766
From your in-room phone dial ‘1’, 0800 764 766 (Free call)

For urgent medical attention, please contact reception by dialing ‘0’ from your room.

Hotel Details

A: 26 Haast-Jacksons Bay Road, Haast 7886

P: +64 3 750 0828


@: HeartlandHotelHaast


Reception: Dial '0'

Outside line: Dial '1'

Room to room: Dial '8' followed by the room number

Telecom operator: Dial '1', 018

Telecom international: Dial '1', 0172

Directory service: Dial '1', 018

Telephone Charges

All local calls from your room are charged at local rates plus hotel connection charges. The only numbers that are free to call begin with 0800, 0508, 083210, 0125, 0124 and 083033. Please check with reception before proceeding if you are unsure.

All international phone calls will be charged at international rates plus a hotel connection fee.


General Hotel Information

Baggage Storage

Guests are welcome to leave baggage at reception prior to check-in or while you wait for transfers after check-out. Please discuss your requirements with our friendly reception staff.


Check-out time is 10.00am. Should you wish to keep your room after this time please contact reception for availability. Late check-out may incur an additional charge.


High chairs and portable cots are available for guest use. Please contact reception to discuss your requirements.

Dry Cleaning

A dry cleaning service is available. However, due to our remote location there is a three day turnaround for this service. Please contact reception for more information.


Electrical plug adaptors are available for loan from reception. A refundable deposit of $25.00 is required, added to your room account, or by cash payment. The adaptor must be returned to reception on check-out to receive the refund.

Electricity is supplied at 240V AC, 50Hz.


Scenic Hotel Group is committed to being a leader in responsible and sustainable tourism.

With the conscious cooperation of our guests, staff, business partners, and the wider community, we believe we can achieve a cleaner, greener New Zealand for future generations.


Our housekeeping department is more than happy to provide you with additional supplies to make your stay comfortable. Please contact reception for assistance.


The guest laundry is situated between the Selbourne and Landsborough blocks. Machines are coin operated and cost $3.00 wash, $3.00 dry (accepts $2 + $1 coins to operate). Complimentary laundry liquid is automatically dispensed once wash cycle starts.

Lost and Found

Please contact reception for assistance. Found items are stored by the hotel for three months. After this time goods are donated to local community groups.


Heartland Hotel Haast has ample on-site parking for guests. For your safety and security we recommend locking your vehicle overnight and do not leave any valuables in your car.

Payment Options

Heartland Hotel Haast accepts all major credit cards or cash payment in NZ$. All room charges must be cleared on check-out.

A 1.5% surcharge on all credit card payments applies.


Pets may be accepted by the hotel by prior arrangement. Exceptions are made for registered Guide Dogs.

Post Office

Postage stamps and postcards for mail items within New Zealand or overseas can be purchased from reception. Letters to be mailed may also be left at reception. A courier service is available Monday – Friday.


Our friendly, helpful staff wish to make your stay as comfortable and memorable as possible. Valet parking, luggage porter, transport arrangements, forward bookings and suggestions for sightseeing and activities are just the beginning of the services we can provide. Please contact reception with any questions or to discuss your requirements.

Restaurant and Bar

The Frontier Cafe and Bar Featuring true New Zealand hearty meals using local ingredients like whitebait and venison. Open for breakfast and dinner.

The Waiatoto Restaurant and Bar opens when the hotel is in high demand, otherwise breakfast is generally served in the Frontier Cafe.

The Arawhata Bar is open seasonally in conjunction with the Waiatoto Restaurant and Bar, and offers a cosy escape to while away the evening.

View Menus

Room Service

Please refer to the room service section on the food and beverage menu in your room.

Breakfast: 7.00am – 10.00am

Dinner: 5.00pm – 8.30pm

Safe Deposit Facilities

For your convenience complimentary safe deposit facilities are available at reception. We recommend using this service for cash and valuables during your stay with us. The hotel does not take responsibility for valuables left in your room. There is no charge for the safe deposit service.


Your in-room television has a variety of channels for your viewing pleasure. Please turn on the set for options or contact reception if you need any assistance.

Wake-up calls

Please contact reception to arrange your wake-up call.

Book Direct & Save

Unlock exclusive discounts when you Book Direct with Heartland Hotel Haast. Book online here or contact our friendly NZ based reservations team.


Our Collection

Need help with reservations?

Enquiries 0800 NZ OWNED (69 69 63)

International +64 3 357 1919

© Scenic Hotel Group

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