Guest Compendium for Heartland Hotel Haast

Emergency Numbers

In case of emergency, contact reception for immediate assistance.

The New Zealand emergency number is 111.

From your room, dial ‘1’ followed by 111 to ensure you have an outside line.

Police (non-urgent)
Dial ‘105’, then ask for the Haast Police Station.

Doctor
Dial ‘1’, 750 0800
A doctor visits every Tuesday, otherwise contact local nurse.

National Poison Centre
0800 764 766
From your in-room phone dial ‘1’, 0800 764 766 (Free call)

For urgent medical attention, please contact reception by dialing ‘0’ from your room.

Hotel Details

A: 26 Haast-Jacksons Bay Road, Haast 7886

P: +64 3 750 0828

E: haast@heartlandhotels.co.nz

@: HeartlandHotelHaast

Telephone

Reception: Dial '0'

Outside line: Dial '1'

Room to room: Dial '8' followed by the room number

Telecom operator: Dial '1', 018

Telecom international: Dial '1', 0172

Directory service: Dial '1', 018

Telephone Charges

All local calls from your room are charged at local rates plus hotel connection charges. The only numbers that are free to call begin with 0800, 0508, 083210, 0125, 0124 and 083033. Please check with reception before proceeding if you are unsure.

All international phone calls will be charged at international rates plus a hotel connection fee.

Baggage Storage

Guests are welcome to leave baggage at reception prior to check-in or while you wait for transfers after check-out. Please discuss your requirements with our friendly reception staff.

Check-out

Check-out time is 10.00am. Should you wish to keep your room after this time please contact reception for availability. Late check-out may incur an additional charge.

Child Minding and Child Accessories

A child minder can be arranged for you with 48 hours prior notice; subject to availability. High chairs and portable cots are available for guest use. Please contact reception to discuss your requirements.

Dry Cleaning

A dry cleaning service is available. However, due to our remote location there is a three day turnaround for this service. Please contact reception for more information.

Electricity

Electrical plug adaptors are available for loan from reception. A refundable deposit of $25.00 is required, added to your room account, or by cash payment. The adaptor must be returned to reception on check-out to receive the refund.

Electricity is supplied at 240V AC, 50Hz.

Environmental

Scenic Hotel Group is committed to being a leader in responsible and sustainable tourism.

With the conscious cooperation of our guests, staff, business partners, and the wider community, we believe we can achieve a cleaner, greener New Zealand for future generations.

Housekeeping

Our housekeeping department is more than happy to provide you with additional supplies to make your stay comfortable. Please contact reception for assistance.

Laundry

The guest laundry is situated between the Selbourne and Landsborough blocks. Machines are coin operated and cost $3.00 wash, $3.00 dry (accepts $2 + $1 coins to operate). Complimentary laundry liquid is automatically dispensed once wash cycle starts.

Lost and Found

Please contact reception for assistance. Found items are stored by the hotel for three months. After this time goods are donated to local community groups.

Parking

Heartland Hotel Haast has ample on-site parking for guests. For your safety and security we recommend locking your vehicle overnight and do not leave any valuables in your car.

Payment Options

Heartland Hotel Haast accepts all major credit cards or cash payment in NZ$. All room charges must be cleared on check-out.

A 1.5% surcharge on all credit card payments applies.

Pets

Pets are not permitted in the hotel, guest rooms, car park or left in cars overnight. Exceptions are made for registered Guide Dogs.

Post Office

Postage stamps and postcards for mail items within New Zealand or overseas can be purchased from reception. Letters to be mailed may also be left at reception. A courier service is available Monday – Friday.

Reception

Our friendly, helpful staff wish to make your stay as comfortable and memorable as possible. Valet parking, luggage porter, transport arrangements, forward bookings and suggestions for sightseeing and activities are just the beginning of the services we can provide. Please contact reception with any questions or to discuss your requirements.

Restaurant and Bar

The Frontier Cafe and Bar operates on an all day menu featuring true New Zealand hearty meals using local ingredients like whitebait and venison.

The Waiatoto Restaurant and Bar opens when the hotel is in high demand, otherwise breakfast is generally served in the Frontier Cafe.

The Arawhata Bar is open seasonally in conjunction with the Waiatoto Restaurant and Bar, and offers a cosy escape to while away the evening.

Room Service

Please refer to the room service section on the food and beverage menu in your room. A $5.00 room service delivery surcharge applies.

Breakfast: 7.00am – 10.00am

Dinner: 5.00pm – 8.30pm

Safe Deposit Facilities

For your convenience complimentary safe deposit facilities are available at reception. We recommend using this service for cash and valuables during your stay with us. The hotel does not take responsibility for valuables left in your room. There is no charge for the safe deposit service.

Television

Your in-room television has a variety of channels for your viewing pleasure. Please turn on the set for options or contact reception if you need any assistance.

Wake-up calls

Please contact reception to arrange your wake-up call.