Welcome to the Scenic Hotel Te Pania, located in the heart of Napier, New Zealand’s Art Deco jewel. As part of the largest New Zealand owned and operated hotel chain, we take great pride in providing our guests with excellent service mixed with warm Kiwi hospitality. Thank you for choosing to stay with us, we hope to see you again soon.
Katie Silcock General Manager
Scenic Hotel Te Pania
1. Connect to: Scenic Public Wireless
2. Enter the code: kiwi
If you need any further assistance please contact reception.
WiFi operates on a fair use policy. We reserve the right to slow the user down if use is excessive or impacting on other guests. Only applicable when using own device — smartphone, tablets, laptops, etc.
In case of emergency, contact reception for immediate assistance.
The New Zealand emergency number is 111.
From your room, dial ‘1’ followed by 111 to ensure you have an outside line.
Police (non-urgent)
+64 6 831 0700
From your in-room phone dial ‘1’, 831 0700
The Doctors (non urgent)
+64 6 835 4696
From your in-room phone dial ‘1’, 835 4696
City Medical 24 Hours
+64 6 835 4999
From your in-room phone dial ‘1’, 835 4999
For urgent medical attention, please contact reception by dialling ‘0’ from your room.
An AED is onsite
A: 45 Marine Parade, Napier 4110
@: ScenicHotelTePania
Reception: Dial ‘7000’
Outside line: Dial ‘1’
Room to room: Dial ‘8’ followed by the room number
Directory service: Dial ‘1’, 018
All calls from your room are charged at local or international rates plus hotel connection charges. The only numbers that are free to call begin with 0800, 0508, 083210, 0125, 0124 and 083033.
Please check with reception before proceeding if you are unsure.
Electrical plug adaptors are available for loan from reception. A refundable deposit of $25 is required, added to your room account, or by cash payment. The adaptor must be returned to reception on check-out to receive the refund.
Electricity is supplied at 240V AC, 50Hz.
Guests are welcome to leave baggage at reception prior to check-in or while you wait for transfers after check-out. Please discuss your requirements with our friendly reception staff.
Our on-site Ocean View boardroom is available for guests and locals to book 7 days a week. Enquire at reception for more details and pricing.
Check-out time is 10.00am. Should you wish to keep your room after this time please contact reception for availability. Late check-out may incur an additional charge.
High chairs and portable cots are available for guest use. Please contact reception to discuss your requirements.
We can recommend local child minding providers on request.
Activity Smarty Bags can be provided at reception or in the restaurant. Suitable for ages 3 – 10 years.
We are a dog friendly hotel. Please contact the hotel direct before a reservation is made to ensure a suitable room can be allocated. Conditions apply. Exceptions are made for registered Guide Dogs. Additional cleaning surcharge applies.
A dry cleaning service is available daily except for Saturdays, Sundays and Public Holidays. Bags are available in your wardrobe. Please complete the details and deliver to reception before 8.30am or call reception for collection from your room. Items sent after 8.30am will be returned the following day.
Type 2 Pay as you go EV chargers are available in our car park. You will need to provide your own charging cable to use this charger. For more information on how this charger works click here.
At Scenic Hotel Group, our vision is to become industry leaders in sustainability in the hotel and hospitality sector.
We are committed to delivering the highest level of social, economic, cultural and environmental sustainability for our staff, guests, and the communities in which we operate. For, us, being sustainable is not mutually exclusive to doing good business; our sustainability journey has shown us that by being better stewards of the environment and for people our business is also going to thrive.
All guests staying at Scenic Hotel Te Pania will receive complimentary access to the Ocean Spa gym facilities that are located directly opposite our hotel. Please collect a Gym Access Card from reception. There are limited cards available.
Charges apply for the spa pools.
Guests staying with us are welcome to park their cars on the premises. Please note that parking spaces are limited and cannot be guaranteed.
Our housekeeping department is more than happy to provide you with additional supplies to make your stay comfortable. Please contact reception for assistance.
If you do not wish for your room to be serviced, please place the DND sign on your door.
Daily housekeeping services are provided from 9:00am.
For your convenience there is an in-room safe located in your wardrobe. We recommend using this service for cash and valuables during your stay with us. There is no charge for this service.
Guest laundries are located on the 2nd and 4th floors of the hotel. These are coin operated at $2 per wash and $2 per dry cycle. You can purchase washing powder from the automatic dispensing units in the guest laundry at a cost of $2.
Please contact reception for assistance. Found items are stored by the hotel for three months. After this time goods are donated to local community groups.
Copies of Hawke’s Bay Today and NZ Herald can be ordered through reception on check-in. Please advise reception before 8:00pm if you would like a complimentary newspaper delivered to your room.
Scenic Hotel Te Pania accepts all major credit cards or cash payment in NZ$. All room charges must be cleared on check-out.
All accounts settled by credit card will incur a 1.5% credit card surcharge.
Postage stamps for mail items within New Zealand or overseas can be purchased from reception. Letters to be mailed may be left at reception. A courier service is available Monday – Friday.
Our friendly, helpful staff wish to make your stay as comfortable and memorable as possible. Luggage porter, transport arrangements, forward bookings, and suggestions for sightseeing and activities are just the beginning of the services we can provide. Please contact reception with any questions or to discuss your requirements.
The Curve is open for a la carte and buffet breakfast 6:30am – 10:00am weekdays, and 7:00am – 10:00am on weekends.
Dinner is available from 5:00pm – 9:00pm, 7 days a week for hotel guests and locals alike. Reservations are encouraged.
Barista coffee is available all-day from 6:30am.
Boxed takeaway breakfast and lunch can be requested at reception by 6pm the day prior.
Please refer to the room service section of the food and beverage menu in your room. A $5 room service delivery charge applies. Please place your order by dialling ‘7009’ from your room.
Room service breakfast and dinner menus are available, as well as a 24 hour menu.
Please hand your completed breakfast room service menu to reception by 11pm the night prior.
Personal essentials and gift pack amenities are available for purchase at reception.
Your in-room television has a great variety of channels for your viewing pleasure. Please turn on the set for options or contact reception if you need any assistance.
Please contact reception to book your wake-up call. Dial ‘7000’.
