Guest Compendium for Scenic Hotel Bay of Islands

Welcome to the Scenic Hotel Bay of Islands in the stunning far north of New Zealand. As part of the largest New Zealand owned and operated hotel chain, we take great pride in providing our guests with excellent service mixed with warm Kiwi hospitality. Thank you for choosing to stay with us, we hope to see you again soon.

Mathew Brettell General Manager
Scenic Hotel Bay of Islands

Internet Access

All areas within our hotel have free WiFi internet access.

How to Connect to our WiFi

1. Connect to: Scenic_Public

2. Enter the code: kiwi

If you need any further assistance please contact reception.

Terms and Conditions
WiFi operates on a fair use policy. We reserve the right to slow the user down if use is excessive or impacting on other guests. Only applicable when using own device — smartphone, tablets, laptops, etc.

Useful Contact Information

Emergency Numbers

In case of emergency, contact reception for immediate assistance.

The New Zealand emergency number is 111.

From your room, dial ‘1’ followed by 111 to ensure you have an outside line.

Police (non-urgent)
+64 9 402 7130
From your in-room phone dial ‘1’, 402 7130

St John Ambulance
0800 426 285
From your in-room phone dial ‘1’ 0800 426 285

Bayview Medical Centre
+64 9 402 7132
From your in-room phone dial ‘1’ 402 7132

National Poison Centre
0800 764 766
From your in-room phone dial ‘1’, 0800 764 766 (Free call)

For urgent medical attention, please contact reception by dialling ‘0’ from your room.

Hotel Details

A: 58 Seaview Rd, Paihia 0200

P: +64 9 402 7826


@: ScenicHotelBayofIslands


Reception: Dial '0'

Housekeeping: Dial '0'

Outside line: Dial '1'

Room to room: Dial '2' followed by the room number

Telecom operator: Dial '1', 018

Telecom international: Dial '1', 0172

Directory service: Dial '1', 018

Telephone Charges

All local calls from your room are charged at local rates plus hotel connection charges. The only numbers that are free to call begin with 0800, 0508, 083210, 0125, 0124 and 083033.

All international phone calls will be charged at international rates plus a hotel connection fee.

Please check with reception before proceeding if you are unsure.


General Hotel Information

Baggage Storage

Guests are welcome to leave baggage at reception prior to check-in or while you wait for transfers after check-out. Please discuss your requirements with our friendly reception staff.


Check-out time is 10.00am. Should you wish to keep your room after this time please contact reception for availability. Late check-out may incur an additional charge.


High chairs and portable cots are available for guest use. Please contact reception to discuss your requirements.

Dry Cleaning

A dry cleaning service is available daily in summer except for Sundays and public holidays. During winter, this service is available Monday, Wednesday and Friday only. Bags are available in your wardrobe. Please complete the details and deliver to reception before 7.15am for next day delivery.


Electrical plug adaptors are available for loan from reception. A refundable deposit of $25.00 is required, added to your room account, or by cash payment. The adaptor must be returned to reception on check-out to receive the refund.

Electricity is supplied at 240V AC, 50Hz.


Scenic Hotel Group is committed to being a leader in responsible and sustainable tourism.

With the conscious cooperation of our guests, staff, business partners, and the wider community, we believe we can achieve a cleaner, greener New Zealand for future generations.


Our housekeeping department is more than happy to provide you with additional supplies to make your stay comfortable. Please contact reception for assistance.


There are two guest laundries situated opposite rooms 902 and 110. These are coin operated using 2 x $2 coins per wash or dry cycle. Washing machines automatically disperse washing liquid during the washing cycle. Complimentary organic washing liquid is available from reception.

Lost and Found

Please contact reception for assistance. Found items (excluding perishable items) are stored by the hotel for three months. After this time goods are donated to local community groups. 

Payment Options

Scenic Hotel Bay of Islands accepts all major credit cards or cash payment in NZ$. All room charges must be cleared on check-out.

All accounts settled by credit card will incur a 1.5% credit card surcharge.

Dog Friendly

We are a dog friendly hotel. Please contact the hotel direct before a reservation is made to ensure a suitable room can be allocated. Conditions apply. Exceptions are made for registered Guide Dogs.

Post Office

Postage stamps for mail items within New Zealand or overseas can be purchased from reception. You are welcome to leave your letters at reception and they will go out with our daily mail. A courier service is available Monday – Friday.


Reception is closed between 11am and 2pm on weekends and public holidays. A staff member will be contactable on 09 402 7826 to arrange after hours check-in or if you have any enquiries.

Restaurant & Bar

The Nikau Restaurant offers casual dining in a relaxed atmosphere and the bar — complete with large screen TV — is an ideal place to catch up with friends to unwind before and after dinner.

Nikau Restaurant is open for a la carte breakfast from 7am – 10.00am. You can contact the restaurant by calling ‘2739’ from your room.

The All Day Menu is available from 11am to 8.30pm daily.

View Menus

Room Service

Please dial ‘0’ for room service. Refer to the food and beverage menu in your room or call our friendly staff for details.

Breakfast and Bar Food are available during service hours.

Breakfast may be ordered for your room by dialling ‘0’ for room service and ordering from the breakfast menu found in your room.

In-Room Safe

For your convenience, in-room safes are provided in all hotel rooms. We recommend using this to store cash and valuables during your stay with us. Safe deposit facilities are also available at reception. There is no charge for this service.

Swimming Pool

An outdoor swimming pool is available for guest use. The pool is open from 7am – 9pm daily. All children under the age of 12 years must be accompanied by an adult.


Your in-room television has a great variety of channels for your viewing pleasure. Please turn on the set for options or contact reception if you need any assistance.

Wake-up calls

Please contact reception to book your wake-up call.


Book Direct & Save

Unlock exclusive discounts when you Book Direct with Scenic Hotel Bay of Islands. Book online here or contact our friendly NZ based reservations team.


Our Collection

Need help with reservations?

Enquiries 0800 NZ OWNED (69 69 63)

International +64 3 357 1919

© Scenic Hotel Group

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