Guest Compendium for Scenic Hotel Bay of Islands

Emergency Numbers

In case of emergency, contact reception for immediate assistance.

The New Zealand emergency number is 111.

From your room, dial ‘1’ followed by 111 to ensure you have an outside line.

Police (non-urgent)
+64 9 402 7130
From your in-room phone dial ‘1’, 402 7130

St John Ambulance
0800 426 285
From your in-room phone dial ‘1’ 0800 426 285

Bayview Medical Centre
+64 9 402 7132
From your in-room phone dial ‘1’ 402 7132

National Poison Centre
0800 764 766
From your in-room phone dial ‘1’, 0800 764 766 (Free call)

For urgent medical attention, please contact reception by dialling ‘0’ from your room.

Hotel Details

A: 58 Seaview Rd, Paihia 0200

P: +64 9 402 7826

E: bayofislands@scenichotels.co.nz

@: ScenicHotelBayofIslands

Telephone

Reception: Dial '0'

Housekeeping: Dial '0'

Outside line: Dial '1'

Room to room: Dial '2' followed by the room number

Telecom operator: Dial '1', 018

Telecom international: Dial '1', 0172

Directory service: Dial '1', 018

Telephone Charges

All local calls from your room are charged at local rates plus hotel connection charges. The only numbers that are free to call begin with 0800, 0508, 083210, 0125, 0124 and 083033.

All international phone calls will be charged at international rates plus a hotel connection fee.

Please check with reception before proceeding if you are unsure.

Baggage Storage

Guests are welcome to leave baggage at reception prior to check-in or while you wait for transfers after check-out. Please discuss your requirements with our friendly reception staff.

Check-out

Check-out time is 10.00am. Should you wish to keep your room after this time please contact reception for availability. Late check-out may incur an additional charge.

Child Minding and Child Accessories

A child minder can be arranged for you with 48 hours prior notice; subject to availability. High chairs and portable cots are available for guest use. Please contact reception to discuss your requirements.

Dry Cleaning

A dry cleaning service is available daily in summer except for Sundays and public holidays. During winter, this service is available Monday, Wednesday and Friday only. Bags are available in your wardrobe. Please complete the details and deliver to reception before 7.15am for next day delivery.

Electricity

Electrical plug adaptors are available for loan from reception. A refundable deposit of $25.00 is required, added to your room account, or by cash payment. The adaptor must be returned to reception on check-out to receive the refund.

Electricity is supplied at 240V AC, 50Hz.

Environmental

Scenic Hotel Group is committed to being a leader in responsible and sustainable tourism.

With the conscious cooperation of our guests, staff, business partners, and the wider community, we believe we can achieve a cleaner, greener New Zealand for future generations.

Housekeeping

Our housekeeping department is more than happy to provide you with additional supplies to make your stay comfortable. Please contact reception for assistance.

Laundry

There are two guest laundries situated opposite rooms 902 and 110. These are coin operated using 2 x $2 coins per wash or dry cycle. Washing machines automatically disperse washing liquid during the washing cycle. Complimentary organic washing liquid is available from reception.

Lost and Found

Please contact reception for assistance. Found items are stored by the hotel for three months. After this time goods are donated to local community groups.

Newspapers

A complimentary copy of the local newspaper is available for guests. If you would like a newspaper delivered to your room, please contact reception before 5.00pm to order. Newspapers are delivered in an eco friendly bag.

Parking

Scenic Hotel Bay of Islands has ample on-site parking for guests.

Payment Options

Scenic Hotel Bay of Islands accepts all major credit cards or cash payment in NZ$. All room charges must be cleared on check-out.

All accounts settled by credit card will incur a 1.5% credit card surcharge.

Pets

Pets are not permitted in the hotel, guest rooms, car park or left in cars overnight. Exceptions are made for registered Guide Dogs.

Post Office

Postage stamps for mail items within New Zealand or overseas can be purchased from reception. You are welcome to leave your letters at reception and they will go out with our daily mail. A courier service is available Monday – Friday.

Reception

Available 6am – 10:30pm. If you require assistance after hours, please dial ‘0’

Our friendly, helpful staff wish to make your stay as comfortable and memorable as possible. A luggage porter, transport arrangements, and suggestions for sightseeing and activities are just the beginning of the services we can provide. Please dial ‘0’ for reception with any questions or to discuss your requirements.

Restaurant & Bar

The Nikau Restaurant offers casual dining in a relaxed atmosphere and the bar — complete with large screen TV — is an ideal place to catch up with friends to unwind before and after dinner.

Nikau Restaurant is open for a la carte breakfast from 7am – 9.30am. Bar and tapa dining from 5pm – 8pm. You can contact the restaurant by calling ‘2739’ from your room.

The Bar is open from 5pm, however our staff are available for service outside these hours. You can call the bar on ‘2740’ from your room.

Room Service

Please dial ‘0’ for room service. Refer to the food and beverage menu in your room or call our friendly staff for details. A $6.00 room service delivery surcharge applies.

Breakfast and dinner is available during service hours. A light snack menu is available 24 hours.

Breakfast may be ordered for your room by dialling ‘0’ for room service and ordering from the breakfast menu found in your room.

In-Room Safe

For your convenience, in-room safes are provided in all hotel rooms. We recommend using this to store cash and valuables during your stay with us. Safe deposit facilities are also available at reception. There is no charge for this service.

Swimming Pool

An outdoor swimming pool is available for guest use. The pool is open from 7am – 9pm daily. All children under the age of 12 years must be accompanied by an adult.

Television

Your in-room television has a great variety of channels for your viewing pleasure. Please turn on the set for options or contact reception if you need any assistance.

Wake-up calls

Please contact reception to book your wake-up call.