We promise the range of entertainment and relaxation on offer in and around Queenstown is almost endless! As part of the largest New Zealand owned and operated hotel chain, we take great pride in providing our guests with excellent service mixed with warm Kiwi hospitality. Thank you for choosing to stay with us, we hope to see you again soon.
Gavin Barr Hotel Manager
Heartland Hotel Queenstown
If you need any further assistance please contact reception.
WiFi operates on a fair use policy. We reserve the right to slow the user down if use is excessive or impacting on other guests. Only applicable when using own device — smartphone, tablets, laptops, etc.
In case of emergency, contact reception for immediate assistance.
The New Zealand emergency number is 111.
From your room, dial ‘1’ followed by 111 to ensure you have an outside line.
Police (non-urgent)
+64 3 441 1600
From your in-room phone dial ‘1’, 441 1600
Queenstown Medical Centre
+64 3 441 0500
From your in-room phone dial ‘1’ 441 0500
National Poison Centre
0800 764 766
From your in-room phone dial ‘1’, 0800 764 766 (Free call)
A: 27 Stanley Street, Queenstown 9300
E: queenstown@heartlandhotels.co.nz
@: HeartlandHotelQueenstown
Reception: Dial ‘0’
Outside line: Dial ‘1’
Room to room: Dial ‘8’ followed by the room number
Telecom operator: Dial ‘1’, 018
Telecom international: Dial ‘1’, 0172
Directory service: Dial ‘1’, 018
All local calls from your room are charged at local rates plus hotel connection charges. The only numbers that are free to call begin with 0800, 0508, 083210, 0125, 0124 and 083033. Please check with reception before proceeding if you are unsure.
All international phone calls will be charged at international rates plus a hotel connection fee.
Guests are welcome to leave baggage at reception prior to check-in or while you wait for transfers after check-out. Please discuss your requirements with our friendly reception staff.
Check-out time is 10.00am. Should you wish to keep your room after this time please contact reception for availability. Late check-out may incur an additional charge.
High chairs and portable cots are available for guest use. Please contact reception to discuss your requirements.
A dry cleaning service is available daily except for Sundays and public holidays. Please call reception for assistance and pricing. Items requiring laundry service must be at reception by 8:00am. A same day service is available on weekdays, and Friday evening for Saturday morning service. Items sent after 8.00am will be returned the following day.
Electrical plug adaptors are available for loan from reception. A refundable deposit of $25.00 is required, added to your room account, or by cash payment. The adaptor must be returned to reception on check-out to receive the refund.
Electricity is supplied at 240V AC, 50Hz.
Scenic Hotel Group is committed to being a leader in responsible and sustainable tourism.
With the conscious cooperation of our guests, staff, business partners, and the wider community, we believe we can achieve a cleaner, greener New Zealand for future generations.
Available by appointment only (contact Reception ‘0’ to book).
Hot Tub: $35 per session
Sessions are 45 minutes
Our housekeeping department is more than happy to provide you with additional supplies to make your stay comfortable. Please contact reception for assistance.
Located across from reception. Machines are token operated. Tokens can be purchased from reception: $5.00 for wash cycle and $5.00 for dry cycle. Washing powder is also available at reception.
Please contact reception for assistance. Found items are stored by the hotel for three months. After this time goods are donated to local community groups.
Guests are welcome to park their cars on the premises. Parking spaces are however limited and cannot be guaranteed.
Heartland Hotel Queenstown accepts all major credit cards or cash payment in NZ$. All room charges must be cleared on check-out.
A 1.5% surcharge on all credit card payments applies.
We have dedicated dog friendly rooms available for booking by prior arrangement. Pets are not permitted in other guest rooms except for registered Guide Dogs.
Postage stamps can be purchased from reception. Letters to be mailed may be left at reception. A courier service is available via reception.
Reception is open 24 hours a day and our helpful staff will endeavour to make your stay as comfortable and memorable as possible. Luggage assistance, transport arrangements, and suggestions for activities are some of the services we can assist with. Please dial ‘0’ for front desk or come to reception to discuss your requirements.
A selection of beverages and snacks are available from vending machine in the main lobby.
Peaks Restaurant
Located off the main hotel lobby, open for breakfast and dinner.
A la carte and buffet breakfast
Monday – Friday, 6:00am – 10:00am weekdays
6:00am – 10:30am weekends and public holidays
Dinner available
Monday – Sunday, 5:00pm – 9:00pm
Peaks Bar
Open from 7:00am til late for espresso coffees, snacks and meals. As well as a selection of wines by the glass and beverages to unwind with next to the open fire.
The breakfast a-la carte room service menu is available and must be completed and handed to reception before 10.00pm the night before.
Please note that all room bookings that include breakfast must dine in the restaurant; breakfast room service is not available for these bookings.
Room service is only available during the restaurant’s breakfast hours.
Room service is available 24 hours. Dial ‘0’ to contact reception and place your order.
Room service fees apply.
For your convenience complimentary safety deposit facilities are available at reception. We recommend using this service for cash and valuables during your stay with us. The hotel does not take responsibility for valuables left in your room. There is no charge for the safe deposit service.
(During winter months June – September) For your convenience we have ski and snowboard lockers available on the premises — skis and/or snowboards are not to be kept in guest rooms. This service is free of charge. Please contact reception for details.
Your in-room television has a great variety of channels for your viewing pleasure. Please turn on the set for options or contact reception if you need any assistance. DVDs and player available from our lobby library.
Please contact reception to arrange your wake-up call.
