Guest Compendium for Heartland Hotel Queenstown

We promise the range of entertainment and relaxation on offer in and around Queenstown is almost endless! As part of the largest New Zealand owned and operated hotel chain, we take great pride in providing our guests with excellent service mixed with warm Kiwi hospitality. Thank you for choosing to stay with us, we hope to see you again soon.


Brett Inkster General Manager
Heartland Hotel Queenstown

Internet Access

All areas within our hotel have free WiFi internet access.

How to Connect to our WiFi

1. Connect to: Heartland Public Wireless

2. Enter the code: kiwi

If you need any further assistance please contact reception.

Terms and Conditions
WiFi operates on a fair use policy. We reserve the right to slow the user down if use is excessive or impacting on other guests. Only applicable when using own device — smartphone, tablets, laptops, etc.

Useful Contact Information

Emergency Numbers

In case of emergency, contact reception for immediate assistance.

The New Zealand emergency number is 111.

From your room, dial ‘1’ followed by 111 to ensure you have an outside line.

Police (non-urgent)
+64 3 441 1600
From your in-room phone dial ‘1’, 441 1600

Queenstown Medical Centre
+64 3 441 0500
From your in-room phone dial ‘1’ 441 0500

National Poison Centre
0800 764 766
From your in-room phone dial ‘1’, 0800 764 766 (Free call)

Hotel Details

A: 27 Stanley Street, Queenstown 9300

P: +64 3 442 7700


@: HeartlandHotelQueenstown


Reception: Dial '0'

Outside line: Dial '1'

Room to room: Dial '8' followed by the room number

Telecom operator: Dial '1', 018

Telecom international: Dial '1', 0172

Directory service: Dial '1', 018

Telephone Charges

All local calls from your room are charged at local rates plus hotel connection charges. The only numbers that are free to call begin with 0800, 0508, 083210, 0125, 0124 and 083033. Please check with reception before proceeding if you are unsure.

All international phone calls will be charged at international rates plus a hotel connection fee.


General Hotel Information

Baggage Storage

Guests are welcome to leave baggage at reception prior to check-in or while you wait for transfers after check-out. Please discuss your requirements with our friendly reception staff.


Check-out time is 10.00am. Should you wish to keep your room after this time please contact reception for availability. Late check-out may incur an additional charge.


High chairs and portable cots are available for guest use. Please contact reception to discuss your requirements.

Dry Cleaning

A dry cleaning service is available daily except for Sundays and public holidays. Bags are available in your room wardrobe. Please complete the details and deliver to reception before 8.00am or call reception for collection from your room. A same day service is available on weekdays, and Friday evening for Saturday morning service. Items sent after 8.00am will be returned the following day.


Electrical plug adaptors are available for loan from reception. A refundable deposit of $25.00 is required, added to your room account, or by cash payment. The adaptor must be returned to reception on check-out to receive the refund.

Electricity is supplied at 240V AC, 50Hz.


Scenic Hotel Group is committed to being a leader in responsible and sustainable tourism.

With the conscious cooperation of our guests, staff, business partners, and the wider community, we believe we can achieve a cleaner, greener New Zealand for future generations.

Gym / Fitness Centre

A guest gym is located and is open from 6am to 9.30pm - access is free. Suitable apparel and footware must be warn at all times whilst in the Gym. Unsupervised children are not permitted. Please follow the stated health and safety guidelines as listed in the gym.

Hot Tub / Sauna

Available by appointment only (contact Reception '0' to book). Hot-tub - $20 single use / $35 for 2 people
Sauna - $20 single use / $35 for 2 people
Sessions are 45 minutes.


Our housekeeping department is more than happy to provide you with additional supplies to make your stay comfortable. Please contact reception for assistance.


Located across from reception. Machines are token operated. Tokens can be purchased from reception: $4.00 for wash cycle and $4.00 for dry cycle. Washing powder is also available at reception.

Lost and Found

Please contact reception for assistance. Found items are stored by the hotel for three months. After this time goods are donated to local community groups.


Guests are welcome to park their cars on the premises. Parking spaces are however limited and cannot be guaranteed.

Payment Options

Heartland Hotel Queenstown accepts all major credit cards or cash payment in NZ$. All room charges must be cleared on check-out.

A 1.5% surcharge on all credit card payments applies.


Pets are not permitted in the hotel, guest rooms, car park or left in cars overnight. Exceptions are made for registered Guide Dogs.

Post Office

Postage stamps can be purchased from reception. Letters to be mailed may also be left at reception. A courier service is available Monday – Friday.


The reception desk is open 24 hours a day and our friendly, helpful staff wish to make your stay as comfortable and memorable as possible. A luggage porter, transport arrangements, and suggestions for sightseeing and activities are just the beginning of the services we can provide. Please dial ‘0’ for reception with any questions or to discuss your requirements.


A selection of beverages and snacks are available from vending machines on all floors.

Restaurant & Bar

The Hillside Brasserie
Located off the main hotel lobby, open for breakfast and dinner.

A La Carte and Buffet Breakfast: 6.30am - 10am (weekdays)
6.30am - 11am (weekends and public holidays)

Dinner: 5pm - 9pm (daily)

The Lobby Bar
Open from 9am-5pm daily for espresso coffees, snacks and meals. As well as a selection of wines by the glass and beverages to unwind with next to the open fire.

View Menus

Room Service

The breakfast a-la carte room service menu is available and must be completed and handed to reception before 10.00pm the night before.

Please note that all room bookings that include breakfast must dine in the restaurant; breakfast room service is not available for these bookings.

Room service is only available during the restaurant’s breakfast hours.

Room service from our other menus are available at no room service charge between 10.00 am till 9.00 pm. Dial 0 to contact reception and place your order.

All available room service is at no extra charge.

Safe Deposit Facilities

For your convenience complimentary safety deposit facilities are available at reception. We recommend using this service for cash and valuables during your stay with us. The hotel does not take responsibility for valuables left in your room. There is no charge for the safe deposit service.

Ski and Snowboard Locker Storage Service

(During winter months June – September) For your convenience we have ski and snowboard lockers available on the premises — skis and/or snowboards are not to be kept in guest rooms. This service is free of charge. Please contact reception for details.

Wake-up calls

Please contact reception to arrange your wake-up call.


Your in-room television has a great variety of channels for your viewing pleasure. Please turn on the set for options or contact reception if you need any assistance. DVDs and player available from our lobby library.

TV Channel List:

1 - TVNZ 1
2 - TVNZ 2
3 - Three
5 - Prime
7 - Scenic Hotel TV
8 - Local Info TV
12 - Bravo
13 - TVNZ Duke
17 - Living
19 - Maori Television
21 - HGTV
24 - Choice TV
30 - Premiere Movies
34 - Classic Movies
36 - Family Movies
51 - Sky Sports 1
52 - Sky Sports 2
53 - Sky Sports 3

54 - Sky Sports 4
55 - Sky Sports 5
70 - Discovery
74 - BBC Earth
82 - Te Reo
85 - Sky News
86 - Parliament TV
118 - The Edge TV
119 - Breeze TV
201 - Shine TV
204 - Hope Channel
206 - First Light
501 - TVNZ 1+1
502 - TVNZ 2+1
503 - Three Plus 1
512 - Bravo Plus 1
514 - Prime +1

Book Direct & Save

Unlock exclusive discounts when you Book Direct with Heartland Hotel Queenstown. Book online here or contact our friendly NZ based reservations team.


Our Collection

Need help with reservations?

Enquiries 0800 NZ OWNED (69 69 63)

International +64 3 357 1919

© Scenic Hotel Group

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