Baggage Storage
Guests are welcome to leave baggage at reception prior to check-in or while you wait for transfers after check-out. Please discuss your requirements with our friendly reception staff.
Check-out
Check-out time is 10.00am. Should you wish to keep your room after this time please contact reception for availability. Late check-out may incur an additional charge.
Child Accessories
High chairs and portable cots are available for guest use. Please contact reception to discuss your requirements.
Dry Cleaning
Due to our remote location dry cleaning services are unavailable. However you are welcome to use the guest laundry on the ground floor of the Douglas Wing.
Electricity
Electrical plug adaptors are available for loan from reception. A refundable deposit of $20 is required, added to your room account, or by cash payment. The adaptor must be returned to reception on check-out to receive the refund.
Electricity is supplied at 240V AC, 50Hz.
Environmental
Scenic Hotel Group is committed to being a leader in responsible and sustainable tourism.
With the conscious cooperation of our guests, staff, business partners, and the wider community, we believe we can achieve a cleaner, greener New Zealand for future generations.
Housekeeping
Our Housekeeping department is more than happy to provide you with additional supplies to make your stay as comfortable as possible. For additional blankets, pillows, towels or similar needs, including hot water bottles, please contact reception by dialling ‘0’.
Laundry
The guest laundry is located on the ground floor of the main block. The washing and drying machines are operated by $2 coins. An iron and ironing board is also available. Organic laundry powder can be purchased from reception for $2.
Lost and Found
Please contact reception for assistance. Found items are stored by the hotel for three months. After this time goods are donated to local community groups.
Parking
Heartland Hotel Glacier Country has ample on-site parking for guests. For your safety and security we recommend locking your vehicle overnight and do not leave any valuables in your car.
Payment Options
Heartland Hotel Glacier Country accepts Alipay, WeChat Pay, all major credit cards, or cash payment in NZ$. All room charges must be cleared on check-out.
A 1.5% surcharge on all credit card payments applies.
Pets
Pets are not permitted in the hotel, guest rooms, car park or left in cars overnight. Exceptions are made for registered Guide Dogs.
Reception
Our friendly, helpful staff wish to make your stay as comfortable and memorable as possible. Luggage porter, transport arrangements, forward bookings and suggestions for sightseeing and activities are just the beginning of the services we can provide. Please contact reception with any questions or to discuss your requirements.
Restaurant and Bar
Sir William Fox Restaurant and Bar
At the end of a day exploring the glaciers or admiring the natural beauty of this region, Heartland Hotel Glacier Country has a cosy and welcoming Restaurant and Bar perfect for unwinding and relaxing with a glass of wine or a tasty bar meal.
The fully licensed Sir William Fox Restaurant and Bar, complete with a welcoming open fire and is open for breakfast from 6:00am – 10:00am and dinner from 5:30pm – 8:30pm.
Room Service
Heartland Hotel Glacier Country is unable to offer room service, due to the unique nature of our property. Please call reception on ‘0’ to discuss any special requirements you may have.
Safe Deposit Facilities
For your convenience complimentary safety deposit facilities are available at reception. We recommend using this service for cash and valuables during your stay with us. The hotel does not take responsibility for valuables left in your room. There is no charge for the safe deposit service.
Television
Your in-room television has a variety of channels for your viewing pleasure. Please turn on the set for options or contact reception if you need any assistance.
Wake-up calls
Please contact reception to arrange your wake-up call.