Book & Stay with Confidence
Book Now – Pay Later option
When you book direct with the hotel you’ll have the option of selecting a Flexible Rate Plan rest assured that no charges will be made until you check-in*. Alternatively, you can save on your stay by paying upfront on our Advance Purchase rate plans – please note these are non-refundable so we recommend you have travel insurance if there is a risk of your plans changing.
New Zealand Based Team
Our Christchurch based Reservations team can assist you with any enquiries about our hotels, your booking, or your upcoming stay. They are available Monday to Friday – 8am to 6pm. Contact them via:
- NZ Toll Free: 0800 69 69 63
- Overseas: +64 3 357 1919
- Email: firstname.lastname@example.org
Flexible Rate Plans & Policies
Our Best Flexible Room Only and Bed & Breakfast rates all have a flexible modification and cancellation policy which means if your plans change for any reason and you notify us by 2pm 24 hours* before you’re due to check-in, there will be no charge or penalty.
*24 hour cancellation policy applies to all hotels except Te Waonui Forest Retreat, which has a 48 hour cancellation policy and Scenic Matavai Resort Niue, which has as 15 day cancellation policy.
Non-refundable Rate plans
If your booking was made on a Non-refundable rate plan, a cancellation penalty will apply to all bookings cancelled or modified. We recommend you purchase travel insurance to cover changes to your travel plans.