Guest Compendium for Scenic Suites Queenstown

Emergency Numbers

In case of emergency, contact reception for immediate assistance.

The New Zealand emergency number is 111.

From your room, dial ‘1’ followed by 111 to ensure you have an outside line.

Police (non-urgent)
+64 3 441 1600
From your in-room phone dial ‘1’, 441 1600

Queenstown Medical Centre
+64 3 441 0500
From your in-room phone dial ‘1’ 441 0500

National Poison Centre
0800 764 766
From your in-room phone dial ‘1’, 0800 764 766 (Free call)

For urgent medical attention, please contact reception by dialling ‘0’ from your room.

Hotel Details

A: 27 Stanley Street, Queenstown 9300

P: +64 3 442 4718

E: queenstown@scenichotels.co.nz

@: ScenicSuitesQueenstown

Telephone

Reception: Dial '0'

Housekeeping: Dial '0'

Outside line: Dial '1'

Room to room: Dial the room number

Telecom international: Dial '1', 0172

Directory service: Dial '1', 018

Telephone Charges

All local calls from your room are charged at local rates plus hotel connection charges. The only numbers that are free to call begin with 0800, 0508, 083210, 0125, 0124 and 083033.

All international phone calls will be charged at international rates plus a hotel connection fee.

Please check with reception before proceeding if you are unsure.

Baggage Storage

Guests are welcome to leave baggage at reception prior to check-in or while you wait for transfers after check-out. Please discuss your requirements with our friendly reception staff.

Check-out

Check-out time is 10.00am. Should you wish to keep your room after this time please contact reception for availability. Late check-out may incur an additional charge.

Children

High chairs and portable cots are available for guest use. Please contact reception to discuss your requirements.

Dry Cleaning

A dry cleaning service is available daily except for Sundays and public holidays. Bags are available in your room wardrobe. Please complete the details and deliver to reception before 8.30am or call reception for collection from your room. Same day service on weekdays, and Friday evening for Saturday morning service. Items sent after 8.30am will be returned the following day.

Electricity

Electrical plug adaptors are available for loan from reception. A refundable deposit of $25.00 is required, added to your room account, or by cash payment. The adaptor must be returned to reception on check-out to receive the refund.

Electricity is supplied at 240V AC, 50Hz.

Environmental

Scenic Hotel Group is committed to being a leader in responsible and sustainable tourism.

With the conscious cooperation of our guests, staff, business partners, and the wider community, we believe we can achieve a cleaner, greener New Zealand for future generations.

Gym / Fitness Centre

A guest gym is located and is open from 6am to 9.30pm - access is free. Suitable apparel and footware must be warn at all times whilst in the Gym. Unsupervised children are not permitted. Please follow the stated health and safety guidelines as listed in the gym.

The Gym (and Hot-tub / Sauna) are located in the Heartland Hotel Trellis Block and are available for Scenic Suites guest use.

Hot Tub / Sauna

Available by appointment only (contact Reception '0' to book) - Hot-tub - $20 single use / $35 for 2 people
Sauna - $20 single use / $35 for 2 people
Sessions are 45 minutes.

Housekeeping

Our housekeeping department is more than happy to provide you with additional supplies to make your stay comfortable. Please contact reception for assistance.

Laundry

A guest laundry is situated on the first floor of both Scenic Suites Queenstown buildings. There is no charge for using these machines. Complimentary organic washing powder is available in your room and additional washing powder is available from reception on request.

Lost and Found

Please contact reception for assistance. Found items are stored by the hotel for three months. After this time goods are donated to local community groups.

Newspapers

A morning newspaper (The Otago Daily Times) is available from reception. Should you wish to have a newspaper delivered to your room please contact reception before 8.00pm.

Parking

Guests staying with us are welcome to park their cars on the premises. Please note that parking spaces are limited and cannot be guaranteed. For further information please contact reception.

Payment Options

Scenic Suites Queenstown accepts all major credit cards (excludes Diners Club) or cash payment in NZ$. All room charges must be cleared on check-out.

All accounts settled by credit card will incur a 1.5% credit card surcharge.

Pets

Pets are not permitted in the hotel, guest rooms, car park or left in cars overnight. Exceptions are made for registered Guide Dogs.

Post Office

Postage stamps for mail items within New Zealand or overseas can be purchased from reception. Letters to be mailed may be left at reception. A courier service is available Monday – Friday.

Reception

The reception desk is open 24 hours a day and our friendly, helpful staff wish to make your stay as comfortable and memorable as possible. A luggage porter, transport arrangements, and suggestions for sightseeing and activities are just the beginning of the services we can provide. Please dial ‘0’ for reception with any questions or to discuss your requirements.

Restaurant & Bar

The Hillside Brasserie
Located off the main hotel lobby, open for breakfast and dinner.

A La Carte and Buffet Breakfast: 6.30am - 10am (weekdays)
6.30am - 11am (weekends and public holidays)

Dinner: 5pm - 9pm (daily)

The Lobby Bar
Open from 9am-5pm daily for espresso coffees, snacks and meals. As well as a selection of wines by the glass and beverages to unwind with next to the open fire.

View Menus

Room Service

The breakfast a-la carte room service menu is available and must be completed and handed to reception before 10.00pm the night before.

Please note that all room bookings that include breakfast must dine in the restaurant; breakfast room service is not available for these bookings.

Room service is only available during the restaurant’s breakfast hours.

Room service from our other menus are available at no room service charge between 10.00 am till 9.00 pm. Dial 0 to contact reception and place your order.

All available room service is at no extra charge.

In-Room Safe

For your convenience, in-room safes are provided in all hotel rooms. We recommend using this to store cash and valuables during your stay with us. Safe deposit facilities are also available at reception. There is no charge for this service.

Ski and Snowboard Locker Storage Service

(During winter months June – September)
For your convenience we have ski and snowboard lockers available on the premises — skis and/or snowboards are not to be kept in guest rooms. This service is free of charge. Please contact reception for details.

Wake-up calls

Please contact reception to book your wake-up call.

Television

Your in-room television has a great variety of channels for your viewing pleasure. Please turn on the set for options or contact reception if you need any assistance.

TV Channel List: