Baggage Storage
Guests are welcome to leave baggage at reception prior to check-in or while you wait for transfers after check-out. Please discuss your requirements with our friendly reception staff.
Check-out
Check-out time is 10.00am. Should you wish to keep your room after this time please contact reception for availability. Late check-out may incur an additional charge.
Children
High chairs and portable cots are available for guest use. Please contact reception to discuss your requirements.
Dog Friendly
We are a dog friendly hotel. Please contact the hotel direct before a reservation is made to ensure a suitable room can be allocated. Conditions apply. Exceptions are made for registered Guide Dogs.
Electricity
Electrical plug adaptors are available for loan from reception. A refundable deposit of $25.00 is required, added to your room account, or by cash payment. The adaptor must be returned to reception on check-out to receive the refund.
Electricity is supplied at 240V AC, 50Hz.
Environmental
Scenic Hotel Group is committed to being a leader in responsible and sustainable tourism.
With the conscious cooperation of our guests, staff, business partners, and the wider community, we believe we can achieve a cleaner, greener New Zealand for future generations.
Housekeeping
Our housekeeping department is more than happy to provide you with additional supplies to make your stay comfortable. Please contact reception for assistance.
Laundry
There are two guest laundries situated opposite rooms 902 and 110. These are coin operated using 2 x $2 coins per wash or dry cycle. Washing machines automatically disperse washing liquid during the washing cycle. Complimentary organic washing liquid is available from reception.
Lost and Found
Please contact reception for assistance. Found items are stored by the hotel for three months. After this time goods are donated to local community groups.
Parking
Scenic Hotel Bay of Islands has plenty of onsite parking for guests. A Tesla charger is available free of charge for guest use, and a $15 charge for non-guest use.
Payment Options
Scenic Hotel Bay of Islands accepts all major credit cards or cash payment in NZ$. All room charges must be cleared on check-out.
All accounts settled by credit card will incur a 1.5% credit card surcharge.
Post Office
Postage stamps for mail items within New Zealand or overseas can be purchased from reception. You are welcome to leave your letters at reception and they will go out with our daily mail. A courier service is available Monday – Friday.
Reception
Reception is open between 6.30am and 10:30pm daily. A staff member is available via phone 24 hours a day 09 402 7826.
Our friendly, helpful staff wish to make your stay as comfortable and memorable as possible. A luggage porter, transport arrangements, and suggestions for sightseeing and activities are just the beginning of the services we can provide. Please dial ‘0’ for reception with any questions or to discuss your requirements.
Restaurant & Bar
The Nikau Restaurant & Bar offers casual dining in a relaxed atmosphere and the bar — complete with large screen TV — is an ideal place to catch up with friends to unwind before and after dinner.
Nikau Restaurant is open for a la carte breakfast from 6:30am – 9:30am weekdays and 6:30am to 10:00am on weekends.
Bar and tapas dining from 5:00pm – 8:00pm.
You can contact the restaurant by calling ‘2739’ from your room.
View Menus
The Bar is open from 5:00pm, however our staff are available for service outside these hours. You can call the bar on ‘2740’from your room. Happy hour is from 5:30pm – 6:30pm.
Room Service
Please dial ‘0’ for room service. Refer to the food and beverage menu in your room or call our friendly staff for details. A $6 room service delivery surcharge applies.
Breakfast and dinner is available during service hours and a light snack menu is available from 4:00pm – 10:00pm daily.
Breakfast may be ordered for your room by dialling ‘0’ for room service and ordering from the breakfast menu found in your room.
In-Room Safe
For your convenience, in-room safes are provided in all hotel rooms. We recommend using this to store cash and valuables during your stay with us. Safe deposit facilities are also available at reception. There is no charge for this service.
Swimming Pool
An outdoor swimming pool is available for guest use. The pool is open from 7am – 9pm daily. All children under the age of 12 years must be accompanied by an adult.
Television
Your in-room television has a great variety of channels for your viewing pleasure. Please turn on the set for options or contact reception if you need any assistance.
Wake-up calls
Please contact reception to book your wake-up call.