Guest Compendium for Heartland Hotel Auckland Airport

Emergency Numbers

In case of emergency, contact reception for immediate assistance.

The New Zealand emergency number is 111.

From your room, dial ‘1’ followed by 111 to ensure you have an outside line.

Police (non-urgent)
+64 9 302 6400
From your in-room phone dial ‘1’, 302 6400

Auckland Hospital
+64 9 367 0000
From your in-room phone dial ‘1’, 367 0000

National Poison Centre
0800 764 766
From your in-room phone dial ‘1’, 0800 764 766 (Free call)

East Tamaki Healthcare Clinic
+64 9 275 1202
From your in-room phone dial ‘1’, 275 1202

Otahuhu Accident & Medical
+64 9 520 9555
From your in-room phone dial ‘1’, 520 9555

Ascot Accident & Medical Clinic
+64 9 520 9555
From your in-room phone dial ‘1’, 520 9555

Hotel Details

A: 14 Airpark Drive, Mangere, Auckland 2022

P: +64 9 275 4540

E: aucklandairport@heartlandhotels.co.nz

@: HeartlandHotelAucklandAirport

Telephone

Reception: Dial '0'

Outside line: Dial '1'

Room to room: Dial '8' followed by the room number

Telecom operator: Dial '1', 018

Telecom international: Dial '1', 0172

Directory service: Dial '1', 018

Telephone Charges

All local calls from your room are charged at local rates plus hotel connection charges. The only numbers that are free to call begin with 0800, 0508, 083210, 0125, 0124 and 083033. Please check with reception before proceeding if you are unsure.

All international phone calls will be charged at international rates plus a hotel connection fee.

Baggage Storage

Guests are welcome to leave baggage at reception prior to check-in or while you wait for transfers after check-out. Please discuss your requirements with our friendly reception staff.

Check-out

Check-out time is 10.00am. Should you wish to keep your room after this time please contact reception for availability. Late check-out may incur an additional charge.

Child Minding and Child Accessories

A child minder can be arranged for you with 48 hours prior notice; subject to availability. High chairs and portable cots are available for guest use. Please contact reception to discuss your requirements.

Dry Cleaning

A dry cleaning service is available daily except for Sundays and public holidays. Bags are available in your room wardrobe. Please complete the details and deliver to reception before 8.30am or call reception for collection from your room. A same day service is available on weekdays, and Friday evening for Saturday morning service. Items sent after 8.30am will be returned the following day.

Electricity

Electrical plug adaptors are available for loan from reception. A refundable deposit of $25.00 is required, added to your room account, or by cash payment. The adaptor must be returned to reception on check-out to receive the refund.

Electricity is supplied at 240V AC, 50Hz.

Environmental

Scenic Hotel Group is committed to being a leader in responsible and sustainable tourism.

With the conscious cooperation of our guests, staff, business partners, and the wider community, we believe we can achieve a cleaner, greener New Zealand for future generations.

Housekeeping

Our housekeeping department is more than happy to provide you with additional supplies to make your stay comfortable. Please contact reception for assistance.

Laundry

Guest laundry is located on the first floor of the hotel. Cost for washing machines / dryers $2.00 each. Laundry powder $2.00. For change please see reception.

Parking

Guests staying with us are welcome to park their cars on the premises with a display permit — please see reception for further details. Should you choose to leave your car for longer than your stay, please contact reception as additional costs will apply.

Payment Options

Heartland Hotel Auckland Airport accepts all major credit cards (excludes Diners Club) and or cash payment in NZ$. All room charges must be cleared on check-out.

A 1.5% surcharge on all credit card payments applies.

Pets

Pets are not permitted in the hotel, guest rooms, car park or left in cars overnight. Exceptions are made for registered Guide Dogs.

Post Office

Postage stamps for mail items within New Zealand or overseas can be purchased from reception. Letters to be mailed may also be left at reception. A courier service is available Monday to Friday.

Reception

Our friendly, helpful staff wish to make your stay as comfortable and memorable as possible. Luggage porter, transport arrangements, forward bookings and suggestions for sightseeing and activities are just the beginning of the services we can provide. Please contact reception with any questions or to discuss your requirements.

Refreshments

A selection of beverages and snacks are available from vending machines on all floors.

Room Service

Please refer to the menu provided to you at check-in.

Safe Deposit Facilities

Complimentary safety deposit facilities are available at reception. The hotel does not take responsibility for valuables left in your room. There is no charge for the safe deposit service.

Shuttle Service

The hotel offers a complimentary shuttle to and from the airport’s domestic and international terminals every half hour. Please check with reception for the next shuttle time or to make a booking.

Swimming Pool and Spa

The pool and spa are located at the front entrance of the hotel and are open from 8am – 10pm daily. Please note, children under 12 years of age are not allowed in the pool area unless they are under adult supervision. Children that are not toilet trained are required to wear a swim nappy. Appropriate swimwear is to be worn in the pool at all times.

Fitness Centre

The fitness centre is available for use by guests until 10pm and can be accessed using your electronic room key card. Sanitiser and wipes are provided and we ask you to please wipe down the equipment after use.

Television

Your in-room television has a variety of channels for your viewing pleasure. Please turn on the set for options or contact reception if you need any assistance.

Wake-up calls

Please contact reception to arrange your wake-up call.