Guest Compendium for Heartland Hotel Auckland Airport

Welcome to Heartland Hotel Auckland Airport, situated only minutes from our country’s largest airport, and the ideal gateway location to Auckland and surrounds. As part of the largest New Zealand owned and operated hotel chain, we take great pride in providing our guests with excellent service mixed with warm Kiwi hospitality. Thank you for choosing to stay with us, we hope to see you again soon.


Adelle Livett General Manager
Heartland Hotel Auckland Airport

Internet Access

All areas within our hotel have free WiFi internet access.

How to Connect to our WiFi

1. Connect to: Heartland Public Wireless

2. Enter the code: kiwi

If you need any further assistance please contact reception.

Terms and Conditions
WiFi operates on a fair use policy. We reserve the right to slow the user down if use is excessive or impacting on other guests. Only applicable when using own device — smartphone, tablets, laptops, etc.

Useful Contact Information

Emergency Numbers

In case of emergency, contact reception for immediate assistance.

The New Zealand emergency number is 111.

From your room, dial ‘1’ followed by 111 to ensure you have an outside line.

Police (non-urgent)
+64 9 302 6400
From your in-room phone dial ‘1’, 302 6400

Middlemore Hospital
+64 9 276 0044
From your in-room phone dial ‘1’,276 0044

National Poison Centre
0800 764 766
From your in-room phone dial ‘1’, 0800 764 766 (Free call)

The Airport Doctors
+64 9 256 8655
From your in-room phone dial ‘1’,256 8655

East Tamaki Healthcare Clinic
+64 9 275 1202
From your in-room phone dial ‘1’, 275 1202

Otahuhu Accident & Medical
+64 9 520 9555
From your in-room phone dial ‘1’, 520 9555

Ascot Accident & Medical Clinic
+64 9 520 9555
From your in-room phone dial ‘1’, 520 9555


Reception: Dial '0'

Outside line: Dial '1'

Room to room: Dial '8' followed by the room number

Telecom operator: Dial '1', 018

Telecom international: Dial '1', 0172

Directory service: Dial '1', 018

Telephone Charges

All local calls from your room are charged at local rates plus hotel connection charges. The only numbers that are free to call begin with 0800, 0508, 083210, 0125, 0124 and 083033. Please check with reception before proceeding if you are unsure.

All international phone calls will be charged at international rates plus a hotel connection fee.

Hotel Details

A: 14 Airpark Drive, Mangere, Auckland 2022

P: +64 9 275 4540


@: HeartlandHotelAucklandAirport


General Hotel Information

Baggage Storage

Guests are welcome to leave baggage at reception prior to check-in or while you wait for transfers after check-out. Please discuss your requirements with our friendly reception staff.


Check-out time is 10.00am. Should you wish to keep your room after this time please contact reception for availability. Late check-out may incur an additional charge.


High chairs and portable cots are available for guest use. Please contact reception to discuss your requirements.

Dry Cleaning

A dry cleaning service is available daily except for Sundays and public holidays. Please ask at reception for a bag and dry cleaning form. Please complete the details and deliver to reception before 8.30am or call reception for collection from your room. A same day service is available on weekdays, and Friday evening for Saturday morning service. Items sent after 8.30am will be returned the following day.


Electrical plug adaptors are available for loan from reception. A refundable deposit of $25.00 is required, added to your room account, or by cash payment. The adaptor must be returned to reception on check-out to receive the refund.

Electricity is supplied at 240V AC, 50Hz.


Scenic Hotel Group is committed to being a leader in responsible and sustainable tourism.

With the conscious cooperation of our guests, staff, business partners, and the wider community, we believe we can achieve a cleaner, greener New Zealand for future generations.


Our housekeeping department is more than happy to provide you with additional supplies to make your stay comfortable. Please contact reception for assistance.


Guest laundry is located on the first floor of the hotel. Cost for washing machines / dryers $2.00 each. Laundry powder $2.00. For change please see reception.


Guests staying with us are welcome to park their cars on the premises with a display permit — please see reception for further details. Should you choose to leave your car for longer than your stay, please contact reception as additional costs will apply.

Payment Options

Heartland Hotel Auckland Airport accepts all major credit cards (excludes Diners Club) and or cash payment in NZ$. All room charges must be cleared on check-out.

A 1.5% surcharge on all credit card payments applies.


Pets are not permitted in the hotel, guest rooms, car park or left in cars overnight. Exceptions are made for registered Guide Dogs.

Post Office

Postage stamps for mail items within New Zealand or overseas can be purchased from reception. Letters to be mailed may also be left at reception. A courier service is available Monday to Friday.


Our friendly, helpful staff wish to make your stay as comfortable and memorable as possible. Luggage porter, transport arrangements, forward bookings are just the beginning of the services we can provide. Please contact reception with any questions or to discuss your requirements.

Booking Service

Our helpful staff can help you plan and book local attractions so take advantage of the plethora of activities available to travellers in and around Auckland, such as Rainbows End, Butterfly Creek, Villa Maria Winery, Onehunga Dressmart, Vector Wero Whitewater Park, Treasure Island Mini Golf, Formula-E Indoor Go Karting.


A selection of beverages and snacks are available from vending machines on all floors.

Room Service

Please refer to the menu provided to you at check-in.

Safe Deposit Facilities

Complimentary safety deposit facilities are available at reception. The hotel does not take responsibility for valuables left in your room. There is no charge for the safe deposit service.

Shuttle Service

The hotel offers a complimentary shuttle to and from the airport’s domestic and international terminals every half hour. Please check with reception for the next shuttle time or to make a booking.

Swimming Pool and Spa

The pool and spa are located at the front entrance of the hotel and are open from 8am – 10pm daily. Please note, children under 12 years of age are not allowed in the pool area unless they are under adult supervision. Children that are not toilet trained are required to wear a swim nappy. Appropriate swimwear is to be worn in the pool at all times.

Fitness Centre

The fitness centre is available for use by guests until 10pm and can be accessed using your electronic room key card. Sanitiser and wipes are provided and we ask you to please wipe down the equipment after use.


Your in-room television has a variety of channels for your viewing pleasure. Please turn on the set for options or contact reception if you need any assistance.

Wake-up calls

Please contact reception to arrange your wake-up call.

Book Direct & Save

Unlock exclusive discounts when you Book Direct with Heartland Hotel Auckland Airport. Book online here or contact our friendly NZ based reservations team.


Our Collection

Need help with reservations?

Enquiries 0800 NZ OWNED (69 69 63)

International +64 3 357 1919

© Scenic Hotel Group

Design by Labyrinth Solutions CMS by Contegro