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Guest Compendium for Heartland Ambassador Hotel Hamilton

Welcome to Heartland Ambassador Hotel Hamilton, in the heart of the Waikato region, one of the richest agricultural and pastoral areas in the entire world. As part of the largest New Zealand owned and operated hotel chain, we take great pride in providing our guests with excellent service mixed with warm Kiwi hospitality. Thank you for choosing to stay with us, we hope to see you again soon.

Emma-Courtney-Signature.jpg

Emma Courtney General Manager
Heartland Ambassador Hotel Hamilton

 

Internet Access

All areas within our hotel have free WiFi internet access.

How to Connect to our WiFi

1. Connect to: AMBASSADOR

2. Enter the code: kiwi

If you need any further assistance please contact reception.

Terms and Conditions
WiFi operates on a fair use policy. We reserve the right to slow the user down if use is excessive or impacting on other guests. Only applicable when using own device — smartphone, tablets, laptops, etc. Excludes iMac kiosks.

Useful Contact Information

Emergency Numbers

In case of emergency, contact reception for immediate assistance.

The New Zealand emergency number is 111.

Police (non-urgent)
+64 7 858 6200
From your in-room phone dial ‘1’, 858 6200

Anglesea Emergency Medical Clinic
+64 7 858 0800
From your in-room phone dial ‘1’, 858 0800

National Poison Centre
0800 764 766
From your in-room phone dial ‘1’, 0800 764 766 (Free call)

For urgent medical attention, please contact reception by dialing ‘620’ from your room.

Hotel Details

A: 86 Ulster Street, Whitiora, Hamilton 3240

P: +64 7 839 5111

E: hamilton@heartlandhotels.co.nz

@: HeartlandAmbassadorHotelHamilton

Telephone

Reception: Dial '620'

Room to room: Dial the room number

Telecom operator: Dial '1', 018

Telecom international: Dial '1', 0172

Directory service: Dial '1', 018

Telephone Charges

All local calls from your room are charged at local rates plus hotel connection charges. The only numbers that are free to call begin with 0800, 0508, 083210, 0125, 0124 and 083033. Please check with reception before proceeding if you are unsure.

All international phone calls will be charged at international rates plus a hotel connection fee.

 

General Hotel Information

Air Conditioning

If your room has an air-conditioning unit please ensure your unit is off if you are leaving the room for a long period of time. For the units to operate at their best, all windows and doors must be closed. For rooms that do not have air conditioning, please contact reception if you require a fan.

Babysitter

Please contact reception in advance should you wish to arrange a babysitter.

Baggage Storage

Guests are welcome to leave baggage at reception prior to check-in or while you wait for transfers after check-out. Please discuss your requirements with our friendly reception staff.

Business Services

Business services are available through reception at a nominal charge. Print/ scan/copy services are available.

Check-out

Please ensure you have checked out of your room and delivered your key to reception by 10am. Failure to return your keys will result in a charge of $25 per key.

Dry Cleaning

A dry cleaning service is available Monday – Friday (except on public holidays). Please deliver to reception before 9am or call reception for collection from your room. A same day service is available on weekdays, and Friday evening for Saturday morning service. Items sent after 9am will be returned the following day. Charges apply.

Electricity

Electrical plug adaptors are available for loan from reception. A refundable deposit of $25.00 is required, added to your room account, or by cash payment. The adaptor must be returned to reception on check- out to receive the refund.

Electricity is supplied at 240V AC, 50Hz.

Environmental

Scenic Hotel Group is committed to being a leader in responsible and sustainable tourism.

With the conscious cooperation of our guests, staff, business partners, and the wider community, we believe we can achieve a cleaner, greener New Zealand for future generations.

Housekeeping

Rooms are serviced between 10am – 3pm daily, based on our Housekeeping for the Planet policy. Please be aware that our team is not permitted to move any personal items or electrical devices, therefore the level of servicing completed in your room may be limited by accessibility to beds or furniture. Our housekeeping department is more than happy to provide you with additional supplies to make your stay comfortable. Please contact reception for assistance.

Laundry

A washing machine and dryer are available in the guest laundry located at the back of the motel units (see reception for directions). This facility is open until 8pm daily. Washing and drying is $3.00 per load, laundry powder $2.00 (dispenser in laundry). Please note you will require a $1 and $2 coin for each load. We are unable to give cash out, but happy to exchange notes for coins. Each load takes approximately 30 minutes (dryer may take longer depending on load size). An iron and ironing board are provided in our guest laundry.

Lost & Found

Please contact reception for assistance. Found items are stored by the hotel for three months. After this time goods are donated to local community groups.

Payment Options

Heartland Ambassador Hotel Hamilton accepts all major credit cards or cash payment in NZ$. All room charges must be cleared on check-out.

A 1.5% surcharge on all credit card payments applies.

Pets

Pets are not permitted in the hotel, guest rooms, car park or left in cars overnight. Exceptions are made for registered Guide Dogs.

Pool Complex

Our pool complex is currently closed as per the guidelines of the COVID-19 alert level protocols.

Post Office

Pre-stamped postage or prepaid courier bags can be left at reception for collection.

Reception

Our friendly, helpful staff wish to make your stay as comfortable and memorable as possible. Please contact reception with any questions or to discuss your requirements. Our reception team is available between 8am – 8.30pm, Monday – Sunday.

Breakfast

Continental breakfast is available on request. This can be arranged and delivered to your room the night before. Please contact reception on '620' from your room.

Room Service

Room service is not available during this time. We apologise for any inconvenience this may cause.

Smoking

Smoking is prohibited in rooms and the balconies of the Tower Building. Please use the ashtrays provided at the ground floor entries. If you are in a motel unit, an ashtray is provided outside the sliding door.

Television

Your in-room television has a variety of channels for your viewing pleasure. Please turn on the set for options or contact reception if you need any assistance.

Wake-up calls

Available from 7am daily. Please contact reception to arrange your wake-up call.

 
 
 

Our Collection

Need help with reservations?

Enquiries 0800 NZ OWNED (69 69 63)

International +64 3 357 1919

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