Guest Compendium for Heartland Ambassador Hotel Hamilton

Emergency Numbers

In case of emergency, contact reception for immediate assistance.

The New Zealand emergency number is 111.

Police (non-urgent)
+64 7 858 6200
From your in-room phone dial ‘1’, 858 6200

Anglesea Emergency Medical Clinic
+64 7 858 0800
From your in-room phone dial ‘1’, 858 0800

National Poison Centre
0800 764 766
From your in-room phone dial ‘1’, 0800 764 766 (Free call)

For urgent medical attention, please contact reception by dialing ‘620’ from your room.

Hotel Details

A: 86 Ulster Street, Whitiora, Hamilton 3240

P: +64 7 839 5111

E: hamilton@heartlandhotels.co.nz

@: HeartlandAmbassadorHotelHamilton

Telephone

Reception: Dial '620'

Room to room: Dial the room number

Telecom operator: Dial '1', 018

Telecom international: Dial '1', 0172

Directory service: Dial '1', 018

Telephone Charges

All local calls from your room are charged at local rates plus hotel connection charges. The only numbers that are free to call begin with 0800, 0508, 083210, 0125, 0124 and 083033. Please check with reception before proceeding if you are unsure.

All international phone calls will be charged at international rates plus a hotel connection fee.

Air Conditioning

If your room has an air-conditioning unit please ensure your unit is off if you are leaving the room for a long period of time. For the units to operate at their best, all windows and doors must be closed. For rooms that do not have air conditioning, please contact reception if you require a fan. 

Baggage Storage

Guests are welcome to leave baggage at reception prior to check-in or while you wait for transfers after check-out. Please discuss your requirements with our friendly reception staff.

Business Services

Business services are available through reception at a nominal charge. Print/ scan/copy services are available.

Check-out

Please ensure you have checked out of your room and delivered your key to reception by 10am. Failure to return your keys will result in a charge of $25 per key.

Dry Cleaning

A dry cleaning service is available Monday – Friday (except on public holidays). Please deliver to reception before 9am or call reception for collection from your room. A same day service is available on weekdays, and Friday evening for Saturday morning service. Items sent after 9am will be returned the following day. Charges apply.

Electricity

Electrical plug adaptors are available for loan from reception. A refundable deposit of $25.00 is required, added to your room account, or by cash payment. The adaptor must be returned to reception on check- out to receive the refund.

Electricity is supplied at 240V AC, 50Hz.

Environmental

Scenic Hotel Group is committed to being a leader in responsible and sustainable tourism.

With the conscious cooperation of our guests, staff, business partners, and the wider community, we believe we can achieve a cleaner, greener New Zealand for future generations.

Housekeeping

Rooms are serviced between 10am – 3pm daily, based on our Housekeeping for the Planet policy. Please be aware that our team is not permitted to move any personal items or electrical devices, therefore the level of servicing completed in your room may be limited by accessibility to beds or furniture. Our housekeeping department is more than happy to provide you with additional supplies to make your stay comfortable. Please contact reception for assistance.

Laundry

A washing machine and dryer are available in the guest laundry located at the back of the motel units (see reception for directions). This facility is open until 8pm daily. Washing and drying is $3.00 per load, laundry powder $2.00 (dispenser in laundry). Please note you will require a $1 and $2 coin for each load. We are unable to give cash out, but happy to exchange notes for coins. Each load takes approximately 30 minutes (dryer may take longer depending on load size). An iron and ironing board are provided in our guest laundry.

Lost & Found

Please contact reception for assistance. Found items are stored by the hotel for three months. After this time goods are donated to local community groups.

Payment Options

Heartland Ambassador Hotel Hamilton accepts all major credit cards or cash payment in NZ$. All room charges must be cleared on check-out.

A 1.5% surcharge on all credit card payments applies.

Pets

Pets can be accepted by prior arrangement with the hotel. Exceptions are made for registered Guide Dogs.

Pool Complex

Our pool is open from 9am - 9pm. Extra towels available from reception. Children are not permitted in the pool area unsupervised.
BBQ hire: available to book at reception from 10am-8pm. Cooking equipment is available at reception with a bond on your room. No glass permitted in the area.

Post Office

Pre-stamped postage or prepaid courier bags can be left at reception for collection.

Reception

Our friendly, helpful staff wish to make your stay as comfortable and memorable as possible. Please contact reception with any questions or to discuss your requirements. Our reception team is available 24 hours.

Breakfast

Our restaurant is open for breakfast from 7-10am. A la carte and continental breakfast available daily. Full cooked is available on selected days, please check with reception.

View Breakfast Menu

Room Service

Room service is available for breakfast.

Smoking

Smoking is prohibited in rooms and the balconies of the Tower Building. Please use the ashtrays provided at the ground floor entries. If you are in a motel unit, an ashtray is provided outside the sliding door.

Television

Your in-room television has a variety of channels for your viewing pleasure. Please turn on the set for options or contact reception if you need any assistance.

Wake-up calls

Available from 7am daily. Please contact reception to arrange your wake-up call.