Scenic Hotel Group - Response to Disruption Events 

We welcome you to the Scenic Hotel Group booking website and hope you enjoy your experience but you must read and agree to these terms and conditions as they will apply to your use of our website and any bookings you make with us using our online booking application. Scenic Hotel Group will accept your reservation subject to the following terms and conditions.

Scenic Hotel Group reserves the right to change, modify, add or remove sections of this website and these terms and conditions at any time without notice or liability. If you are a regular user of our online booking application we recommend that you check this website and these terms and conditions on a regular basis, as it is not the responsibility of Scenic Hotel Group to inform you of any changes and any future reservations you make will be made subject to the terms and conditions which apply at the time a booking is made.

Covid-19 Vaccination Requirements 

Safety and wellbeing are at the forefront of Scenic Hotel Group and the services we provide.  We are adhering to the New Zealand Government COVID-19 Protection Framework and are working with our staff, guests, clients and suppliers to ensure confidence and peace of mind for those who choose to stay with us.  

From 3 December 2021

Restaurants, bars, cafés, *room service & conferences with catering – In order to comply with the government mandate from 3rd December 2021, anyone entering the Food and beverage outlets (Hospitality venues) must be fully vaccinated and able to provide a valid vaccine passport.
*(Room service meals to guest’s rooms will only be delivered to the door. The server/attendant cannot enter the room with a food or beverage delivery).

From 20 December 2021

Hotel accommodation & all other facilities – From 20th December 2021 all guests must be fully vaccinated and able to provide a valid vaccine passport on entering the premises.

Latest Cleaning Protocols

For all the latest information on our Covid-19 hygiene and guest safety protocols please refer to our Cleaning Protocols page.

Level 4 Lockdown

18 August 2021

Following the announcement from the New Zealand Government to lift the entire country to COVID Level 4 Lockdown, all Scenic Hotel Group properties will remain open for essential bookings only. This be in place from today, Wednesday 18 August for a period of 3 days for the majority of the country, and 7 days for our two Auckland properties, Airedale Boutique Suites and Heartland Hotel Auckland Airport will be closed for general public bookings for 7 days; as per the current mandated Level 4 Lockdown. As these controls are lifted, we will reopen as appropriate and will issue notice as information comes to light.

The wellbeing of our guests and staff are of upmost importance to us at this time, so please if you have any concerns or questions about bookings for over these few days contact our reservations team on 0800 69 69 63 or email


Ongoing Scenic Hotel Group Hygiene Practices

1 October 2020

To ensure the ongoing safety of our guests and our staff, all properties across Scenic Hotel Group will maintain stringent cleaning and sanitation protocols no matter what Pandemic Alert Level applies to the country or applicable region.

In the event of future alert level changes we have processes ready to apply necessary social distancing and minimal contact. We encourage guests to wear a mask whilst in public areas of the hotel where social distancing is difficult. If alert level changes impact your travel plans, please contact our reservations team as soon as possible on 0800 69 69 63 or email to amend your booking(s).

We would also like to reiterate that none of our Scenic Hotel Group properties are being used as government mandated quarantine facilities.


Level 3 Hygiene Practices Now in Place

14 August 2020

Following the government announcement regarding the escalation of regional alert level escalation, we wish to advise all hotels within the Scenic Hotel Group remain open, although some of our guest facilities, such as our onsite restaurants will be closed to adhere with appropriate social distancing and government restrictions. We will however continue to provide room service and in some cases take away options for diners.  

Those located within level 3 restrictions are open for essential services.  If your travel plans changed, please contact our reservations team as soon as possible on 0800 69 69 63 or email

As we continue to navigate through these unsettling times, your health and safety are our top priority. Please be assured that we continue to have stringent cleaning and sanitation protocols in place throughout all our properties around the country.  We would also like to reiterate that none of our Scenic Hotel Group properties are being used as government mandated quarantine facilities.


New Cleaning Protocols

Effective 11 May 2020

In the wake of the COVID-19 Pandemic, you can be assured that Scenic Hotel Group has conducted a thorough review of our all aspects of our hotel cleaning regime, guest interactions and staff safety.

Scenic Hotel Group will partner with Ecolab to provide the highest level of hygiene possible throughout the hotels; an
appendix of products can be found in the Scenic Hotel Group Cleaning Protocols. 

Disruption Event - COVID-19 Pandemic

Last updated March 17, 2020

With the outbreak of COVID-19 in late 2019 now being considered a world-wide pandemic, Scenic Hotel Group has activated its Pandemic Action Plan.

The health and safety of our guests, partners and suppliers, as well as our staff is paramount. Here's what Scenic Hotel Group is doing:

Your Bookings With Scenic Hotel Group

Scenic Hotel Group understands that your plans may need to change at a moment’s notice during this ever-changing situation. That is why we’re offering any guest who booked a non-refundable rate plan options to modify, receive a hotel credit or cancel their booking if COVID-19 has impacted their ability to travel.

Guests who booked direct with the hotel or through the Scenic Hotel Group website:

If you have a booking with Scenic Hotel Group and are unsure of the cancellation policy, or need to make a modification to your booking please contact our NZ based call centre on 0800 69 69 63 (or local call 03 357 1919) who will be able to assist.

Guests who booked through a Travel Agent (including Online Travel Agents like or Expedia):

Please contact your Travel Agency/Agent who will arrange for any modifications or cancellations to your Scenic Hotel Group reservations.

Guests who booked through an overseas wholesaler or inbound tour operator:

Please contact your agent who will arrange for any modifications or cancellations to your Scenic Hotel Group reservations.

During your Stay with Scenic Hotel Group

Whilst our hotels already maintain a high standard, we’ve implemented additional health and safety measures to ensure the risk of contamination remains low at our properties. We’re closely following all the latest advice and guidance from WHO and our own government agencies. Stringent processes have been put in place to ensure the health and safety of guests and staff. For full details on the changes we’ve implemented please see below:

Cleanliness & Hygiene

  • Wipe public areas every two hours (door handles, lift buttons, front reception desks, public computer areas including keyboards and mouse, public lounge area surfaces, touch screens & telephones
  • Provide Hand Sanitiser in all public areas
  • Ensure staff frequently wash hands every two hours and use hand sanitiser after touching publicly used objects or guest luggage.
  • Reception staff explain the COVID-19 pamphlet with all guests at check-in
    • Guests will also be asked for their personal contact phone number and email address in the event that we need to contact them during their stay or post departure (guest information will not be used for marketing purposes unless expressly granted by the guest)
  • Each hotel will have a dedicated assessment room in the event of an unwell staff member
  • Sanitise staff work areas / breakrooms three times daily (morning, noon and night)
  • Employees to implement a 1-metre contact rule and avoid hand-shaking and other forms of greeting requiring physical contact
  • Hotel Heads of Departments to complete daily hygiene check-list and report back to Hotel General Manager to ensure processes are followed

Tools, Training & Travel

  • All staff travelling internationally must fill out internal travel questionnaire to inform HR and must isolate themselves in their home for 14 days
  • All staff must complete online COVID-19 training
  • Thermometers will be provided in the workplace for staff use
  • Protective masks will be provided to staff to hand out to guests

Signs & Symptons

A key part of the pandemic action plan is on protecting unwell guests or staff members to minimise the spread of the virus. We'll be doing this by:

  • Checking temparatures if symptoms are present (cough, chest weakness, runny nose, sore throat, fever and difficulty breathing). If temparature is above 38.5%, employees will be sent home and guests will be isolated to their hotel room (or designated isolation room if they have just arrived)
  • Hotel staff will contact the Healthline's dedicated COVID-19 hot line (guests can also contact their GP, including phoning ahead of their visit)
  • Staff will use a COVID-19 assessment questionnaire to assess the travel history and risk of infection if guests feel unwell

Our Collection

Need help with reservations?

Enquiries 0800 NZ OWNED (69 69 63)

International +64 3 357 1919

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