Guest Compendium for Heartland Hotel Cotswold

Christchurch has undergone some great changes since February 2011, but the heart and spirit of this beautiful city is still very much intact. As part of the largest New Zealand owned and operated hotel chain, we take great pride in providing our guests with excellent service mixed with warm Kiwi hospitality. Thank you for choosing to stay with us, we hope to see you again soon. 

Tobias Daniels General Manager
Heartland Hotel Cotswold

Internet Access

All areas within our hotel have free WiFi internet access. An iMac kiosk for guest use is located in the foyer area next to reception. Please see reception for prices and access codes.

How to Connect to our WiFi

1. Connect to: Heartland Public Wireless

2. Enter the code: kiwi

If you need any further assistance please contact reception.

Terms and Conditions
WiFi operates on a fair use policy. We reserve the right to slow the user down if use is excessive or impacting on other guests. Only applicable when using own device — smartphone, tablets, laptops, etc.

Useful Contact Information

Emergency Numbers

In case of emergency, contact reception for immediate assistance.

The New Zealand emergency number is 111.

From your room, dial ‘1’ followed by 111 to ensure you have an outside line.

Police (non-urgent)
+64 3 363 7400
From your in-room phone dial ‘1’, 363 7400

Doctor (24 hours)
Dial ‘0', reception will make all necessary arrangements and advise the best action.

24 hour medical centre
+64 3 365 7777
From your in-room phone dial ‘1’, 365 7777

National Poison Centre
0800 764 766
From your in-room phone dial ‘1’, 0800 764 766 (Free call)

For urgent medical attention, please contact reception by dialling ‘0’ from your room.

Hotel Details

A: 88–96 Papanui Road, Christchurch 8444

P: +64 3 355 3535


@: HeartlandHotelCotswold


Reception: Dial '0'

Outside line: Dial '1'

Room to room: Dial the room number

Telecom operator: Dial '1', 018

Telecom international: Dial '1', 0172

Directory service: Dial '1', 018

Telephone Charges

All local calls from your room are charged at local rates plus hotel connection charges. The only numbers that are free to call begin with 0800, 0508, 083210, 0125, 0124 and 083033. Please check with reception before proceeding if you are unsure.

All international phone calls will be charged at international rates plus a hotel connection fee.


General Hotel Information

Baggage Storage

Guests are welcome to leave baggage at reception prior to check-in or while you wait for transfers after check-out. Please discuss your requirements with our friendly reception staff.


Check-out time is 10.00am. Should you wish to keep your room after this time please contact reception for availability. Late check-out may incur an additional charge. 

Dry Cleaning

A dry cleaning service is available daily except for Sundays and public holidays. Bags are available in your room wardrobe. Please complete the details and deliver to reception before 8.30am or call reception for collection from your room. A same day service is available on weekdays, and Friday evening for Saturday morning service. Items sent after 8.30am will be returned the following day.


Electrical plug adaptors are available for loan from reception. A refundable deposit of $25.00 is required, added to your room account, or by cash payment. The adaptor must be returned to reception on check-out to receive the refund.

Electricity is supplied at 240V AC, 50Hz.


Scenic Hotel Group is committed to being a leader in responsible and sustainable tourism.

With the conscious cooperation of our guests, staff, business partners, and the wider community, we believe we can achieve a cleaner, greener New Zealand for future generations.

Gym & Sauna

Located at the end of the Motel Wing, adjacent room 873. Key is available from reception on request. Operation hours: 7.00am – 9.00pm


Our housekeeping department is more than happy to provide you with additional supplies to make your stay comfortable. Please contact reception for assistance.


There are washing machines and a clothes dryer in the guest laundry located between Rooms 875 and 876 in the Motel Wing. Both machines are token operated and these can be purchased from reception at $4.00 each. Laundry powder is provided. A standard washing/drying cycle takes approximately 40 – 45 minutes.

Lost and Found

Please contact reception for assistance. Found items are stored by the hotel for three months. After this time goods are donated to local community groups.


Guests staying with us are welcome to park their cars on the premises. Kindly contact reception if you are having any difficulty parking.

Payment Options

Heartland Hotel Cotswold accepts all major credit cards or cash payment in NZ$. All room charges must be cleared on check-out.

A 1.5% surcharge on all credit card payments applies.


Pets are not permitted in the hotel, guest rooms, car park or left in cars overnight. Exceptions are made for registered Guide Dogs.

Post Office

Postage stamps and postcards can be purchased from reception. Letters to be mailed may be left at reception. A courier service is available Monday – Friday.


Our friendly, helpful staff wish to make your stay as comfortable and memorable as possible. Valet parking, luggage porter, transport arrangements, forward bookings and suggestions for sightseeing and activities are just the beginning of the services we can provide. Please contact reception with any questions or to discuss your requirements.

Restaurant & Bar

Tudors on Papanui Restaurant and Bar is located on the first floor under the main archway. All menus offer local and New Zealand produce complemented with a wide selection of local and New Zealand wines.

Breakfast 7.00am – 9.30am

Dinner 5.30pm – 9.00pm

Bar Menu 4.30pm – 9.00pm

Reservations are essential. Please contact reception or dial 731 or 732 to be connected during operating hours.

View Menus

Room Service

Please refer to the room service section on the food and beverage menu in your room. Available during restaurant service hours.

Safe Deposit Facilities

For your convenience complimentary safety deposit facilities are available at reception. We recommend using this service for cash and valuables during your stay with us. The hotel does not take responsibility for valuables left in your room. There is no charge for the safe deposit service.

Swimming Pool

The outdoor swimming pool is open from 8.00am – 9.00pm daily. All children need to be supervised by an adult at all times.


Your in-room television has a variety of channels for your viewing pleasure. Please turn on the set for options or contact reception if you need any assistance.

Wake-up calls

Please contact reception to arrange your wake-up call.

Book Direct & Save

Unlock exclusive discounts when you Book Direct with Heartland Hotel Cotswold. Book online here or contact our friendly NZ based reservations team.


Our Collection

Need help with reservations?

Enquiries 0800 NZ OWNED (69 69 63)

International +64 3 357 1919

© Scenic Hotel Group

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